Apoorva Chaudhary
Calgary
Summary
Passionate about leveraging communication and content creation skills to drive digital marketing success. Adept at utilizing social media, creating compelling content, and analyzing customer needs. Demonstrated ability to learn quickly and apply new skills effectively. Committed to contributing to a dynamic marketing team and driving business growth.
Overview
10
10
years of professional experience
Work History
Enrollment Advisor
Circuit Stream
12.2023 - Current
- Guided students through the application and enrollment process, effectively communicating program value propositions.
- Utilized CRM software - Hubspot to effectively track communication with prospective students, ensuring timely follow-up actions were taken when needed.
- Utilized email marketing and Hubspot tools to engage prospective students and track interactions.
- Met or exceeded enrollment and retention goals consistently.
- Helped students complete applications and navigate admissions processes.
- Reached out to applicants via calls, texts, emails and social media.
- Communicated details about available classes, materials and services.
- Attended training sessions on digital tools and marketing strategies to enhance recruitment efforts.
- Trained and mentored junior enrollment professionals.
Personal Banker
TD Canada Trust
08.2023 - 11.2023
- Provided personalized financial advice and solutions, enhancing customer relationships.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, investments recommendations and signing up for new services.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Banking Advisor
Royal Bank of Canada
11.2021 - 07.2023
- Engaged clients through various communication channels, promoting banking products and services.
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Extended and sustained relationships with customers to maintain and grow business.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Improved branch sales performance by cross-selling various banking products and services.
Sales Associate
Wirelesswave
05.2018 - 06.2021
- Sold mobility plans and devices for Bell, Rogers, Virgin Mobile and Chattr while providing exceptional customer service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged customers through social media and digital channels to drive store traffic and sales.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Coordinator
Chuck E. Cheese’s
11.2016 - 04.2018
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Oversaw store operations, focusing on guest service and sales maximization.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Implemented effective cross-selling strategies, increasing overall sales volume and client retention rates.
Freelance Blog Writer
IMBB
11.2014 - 10.2015
- Wrote beauty and lifestyle blogs, including product reviews for brands like Maybelline and L’Oreal.
- Increased website traffic through effective SEO optimization and keyword research for each blog post.
- Conducted thorough research on industry trends and news, ensuring content remained current and informative.
- Enhanced blog engagement by consistently producing high-quality, relevant content tailored to the target audience.
Assistant Editor
Dorling Kindersley Publishing Pvt. Ltd.
08.2014 - 12.2015
- Edited and enhanced content for e-books, ensuring high-quality material.
- Reviewed e-books for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Assisted Editor-in-Chief during high-volume periods, stepping in to provide additional support and ensure continuity of quality output.
- Effectively communicated with team members to maintain consistency in brand voice and style throughout all published materials.
- Increased reader engagement by implementing creative visual elements in articles through collaboration with graphic designers.
SEO Content Writer
IDS Infotech Pvt. Ltd.
08.2014 - 07.2015
- Created abstracts and summaries from research papers, meeting client specifications.
- Increased keyword rankings through diligent research and optimizing on-page elements.
- Created compelling meta descriptions and title tags to increase click-through rates from search engines.
- Managed multiple client projects simultaneously while adhering to tight deadlines with a focus on achieving desired outcomes.
- Increased conversion rates by crafting persuasive calls-to-action within optimized web copy.
Commissioning Editorial Intern
Penguin Random House
07.2014 - 08.2014
- Recommended manuscript revisions and edits to the Commissioning Editor.
- Participated in weekly meetings with editorial staff to discuss current events, story ideas, and upcoming deadlines.
- Enhanced the overall quality of published materials by identifying and addressing inconsistencies in style, formatting, and tone across all content platforms.
- Enhanced editorial content by proofreading and editing articles for grammar, style, and clarity.
- Assisted editors with final proofreading and layout.
Education
Digital Marketing
Hubspot Academy
06.2024
Inbound Sales
Hubspot Academy
03.2024
Post Graduate Certificate in Corporate Communications & Public Relations - Public Relations - Corporate Communications
Centennial College
Toronto, Canada10.2016
English Evolution - English Language
British Council
New Delhi, India05.2015
Bachelor of Arts - English Literature And Creative Writing
Dyal Singh College, University of Delhi
New Delhi, India07.2014
Skills
- Customer Engagement
- Content Creation and Copywriting
- Analytical and Problem-Solving Skills
- Client Relationship Management
- Search Engine Optimization
- Keyword Research
- HubSpot Proficiency
- HubSpot Certifications
- Inbound sales
- Communications
Hobbies and Interests
- Writing
- Content Creation
- Communications Strategy
- SEO and Analytics
- Reading and Writing
- Photography
- Traveling
- Yoga
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Enrollment Advisor
Circuit Stream
12.2023 - Current
Personal Banker
TD Canada Trust
08.2023 - 11.2023
Banking Advisor
Royal Bank of Canada
11.2021 - 07.2023
Sales Associate
Wirelesswave
05.2018 - 06.2021
Sales Coordinator
Chuck E. Cheese’s
11.2016 - 04.2018
Freelance Blog Writer
IMBB
11.2014 - 10.2015
Assistant Editor
Dorling Kindersley Publishing Pvt. Ltd.
08.2014 - 12.2015
SEO Content Writer
IDS Infotech Pvt. Ltd.
08.2014 - 07.2015
Commissioning Editorial Intern
Penguin Random House
07.2014 - 08.2014
Digital Marketing
Hubspot Academy
Inbound Sales
Hubspot Academy
Post Graduate Certificate in Corporate Communications & Public Relations - Public Relations - Corporate Communications
Centennial College
English Evolution - English Language
British Council
Bachelor of Arts - English Literature And Creative Writing
Dyal Singh College, University of Delhi
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