Summary
Overview
Work History
Education
Skills
Certification
Availability
References
Timeline
Generic

APOORV KUMAR BALUYE

Vancouver,BC

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Travelodge Hotel
04.2023 - 05.2024
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.

Front Desk Agent

Travelodge Hotel
01.2021 - 02.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Cashier

Circle K
05.2020 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.

Sales Associate

Maruti Suzuki ARENA
10.2017 - 05.2019
  • Engage and assist customers in their vehicle search, understanding their preferences and needs
  • Guide customers through pricing, financing, and negotiation, ensuring a smooth purchase experience
  • Establish strong customer relationships, addressing concerns and maintaining contact for future business
  • Provide accurate information about vehicles, explaining features and benefits to potential buyers.

Education

Post Grad. Certificate in Business Management -

Saskatchewan Polytechnic
Saskatoon, Saskatchewan
04.2020

Bachelor of Commerce (B.com) -

Barkatullah University
Bhopal, Madhya Pradesh
05.2017

Skills

  • Customer Service
  • Negotiation Skills
  • Adaptability
  • Problem-solving skills
  • Time Management
  • Inquisitive nature to drive improvements

Certification

First Aid & CPR/AED, Canadian Red Cross, 02/01/23

Availability

Fulltime

References

Available On Request

Timeline

Front Desk Supervisor

Travelodge Hotel
04.2023 - 05.2024

Front Desk Agent

Travelodge Hotel
01.2021 - 02.2023

Cashier

Circle K
05.2020 - 12.2020

Sales Associate

Maruti Suzuki ARENA
10.2017 - 05.2019

Post Grad. Certificate in Business Management -

Saskatchewan Polytechnic

Bachelor of Commerce (B.com) -

Barkatullah University

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APOORV KUMAR BALUYE