Aphrodite Marrelli

I worked as a receptionist where I served as the first point of contact for clients and inquiries. I managed daily communications through email and phone, scheduled appointments, and coordinated meetings for the team. I also assisted clients by providing information about services, discussing pricing, and helping guide them through the initial steps of their website projects. This role helped me strengthen my communication skills, stay organized in a creative tech environment, and support both the team and clients in a professional and friendly manner.

I was responsible for handling incoming phone calls, answering customer questions, and booking service appointments. I managed data entry tasks by inputting customer information and job details accurately into the system, helping to keep things organized and running smoothly. I often served as the main point of contact between clients and technicians, ensuring clear communication and a positive customer experience. This role strengthened my ability to stay organized, handle multiple tasks at once, and provide helpful, friendly service in a fast-paced environment.

I worked as a receptionist assistant, helping support the daily operations of a busy coffee equipment repair and retail shop. I greeted customers, answered phone calls, and assisted with booking repair appointments. I also took care of administrative tasks like filing, entering customer and repair information into the computer system, and processing payments. In addition, I helped customers with questions about coffee beans, machines, and accessories. When needed, I kept the front area clean and organized to ensure a welcoming environment. This role helped me develop strong communication, multitasking, and customer service skills in a fast-paced, hands-on setting.

I provided professional and friendly front-desk service by greeting visitors, managing phone and email communications, and supporting daily office operations. I scheduled appointments, maintained and updated client records, and assisted with onboarding new clients by ensuring all necessary paperwork was completed accurately. I performed a variety of clerical tasks including data entry, filing, and sorting and distributing mail. My ability to multitask under tight deadlines and respond to inquiries promptly contributed to an efficient, organized environment and high levels of customer satisfaction.