Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, and with positive attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Hi, I’m
Aphia Amoussou
Edmonton,AB
Summary
Overview
3
years of professional experience
Work History
Gateway Casinos
Server/Host
04.2023 - Current
Job overview
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Earls Kitchen + Bar
Host
10.2021 - 07.2022
Job overview
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
Education
Grande Prairie Composite High SchoolGrande Prairie, AB
High School Diploma
06-2022
University Overview
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Foreign language proficiency
- Calm demeanor
- Warm and friendly
- Food sales and promotion
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Elementary
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server/Host
Gateway Casinos
04.2023 - Current
Host
Earls Kitchen + Bar
10.2021 - 07.2022
Grande Prairie Composite High School
High School Diploma
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