Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
AssistantManager

Apexa Mistry

Summary

Management professional with proven track record of effective team leadership, operational oversight and customer satisfaction. Expert in inventory control and technical support, I spearheaded initiatives that significantly increased sales and resolved complex customer issues, leveraging skills in team management, problem-solving, software development and search engine optimization. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Pizza Hut
05.2022 - Current
  • Performed daily administrative tasks such as overseeing staff, ordering supplies by executing and evaluating inventories, led team meetings to implementing new initiatives, and achieving key performance indicators.


  • Controlled resources and assets for department activities to comply with industry standards and government regulations.


  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.


  • Increased sales through effective merchandising strategies and targeted promotions.


  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.


  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.


  • Handled food and safety audits, maintain appropriate food temperatures, scheduling staff and mentoring staff in their professional development by offering guidance in their assigned roles and promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.


Technical Customer Support Advisor

24-7 Intouch Inc. (Now Operating as IntouchCX)
02.2022 - 04.2022
  • Provide first-line technical support to customers experiencing difficulties with hardware (smartphones, tablets, smartwatches, computers, laptops, and electronic accessories), operating system, web application and software installation.


  • Use analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology.


  • Communicate electronically, collect and verify required user information to determine technical issues experienced.


  • Provide information to the customer and place appropriate notes in system indicating specific hardware or software diagnosis, for example troubleshooting to identify issues or scheduling repairs.

Assistant Manager

Pizza Hut
12.2021 - 02.2022
  • Ensuring labour and food cost.


  • Hiring staff and ensure proper training of the staff.


  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.


  • Handling ACE audits by making sure all food safety standards are being followed.


  • Dealing with customer's complaints and making sure that all the complaints are handled in timely manner.

Shift Supervisor

Pizza Hut
07.2021 - 12.2021
  • Trained new employees and delegated daily tasks and responsibilities.


  • Completed store opening and closing procedures and balanced tills.


  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.


  • Responded to and resolved customer questions and concerns.

Search Engine Optimization Intern

Sinelogix
02.2019 - 04.2019
  • Supported outreach campaigns targeting industry influencers to earn high-quality backlinks and build relationships within the niche community.


  • Enhanced website visibility by implementing effective on-page and off-page SEO strategies.


  • Stayed current with industry trends and best practices to remain a valuable resource within the team and contribute to the ongoing evolution of SEO strategies.


  • Assisted in developing link-building strategies to increase domain authority and referral traffic.


  • Tracked search engine algorithm updates to ensure compliance with best practices while maximizing ranking potential.

Education

Diploma in Web And Mobile Application Development - Information Technology

New Brunswick Community College
Moncton, NB
06-2021

Bachelor in Computer Engineering - Computer Engineering

Gujarat Technological University
Ahmedabad, Gujarat, India
04-2018

Skills

  • Team management

  • Customer service excellence

  • Inventory control and record keeping

  • Staff management

  • Point of sale (POS) system operation

  • Project management

  • Technical support

  • Call handling

  • CRM software

  • Decision-making

  • Software development

  • Problem-solving

  • Google search console

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Punjabi
Professional Working

Certification

Food Handler Certificate that recognize across Canada and accepted by all heath departments.

Timeline

Assistant Manager

Pizza Hut
05.2022 - Current

Technical Customer Support Advisor

24-7 Intouch Inc. (Now Operating as IntouchCX)
02.2022 - 04.2022

Assistant Manager

Pizza Hut
12.2021 - 02.2022

Shift Supervisor

Pizza Hut
07.2021 - 12.2021

Search Engine Optimization Intern

Sinelogix
02.2019 - 04.2019

Diploma in Web And Mobile Application Development - Information Technology

New Brunswick Community College

Bachelor in Computer Engineering - Computer Engineering

Gujarat Technological University

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Apexa Mistry