APENA WAHAB OLAMILEKAN
Surrey,BC
Summary
As a dedicated Salesforce System Administrator, I have consistently delivered innovative solutions and system enhancements aligned with business strategies. With a holistic understanding of the Salesforce platform, I excel in analyzing business requirements, architecting solutions, and implementing effective tools to drive operational excellence. Adept at mentoring junior team members, I thrive on leading complex projects and ensuring seamless system functionality.
Overview
12
12
years of professional experience
3
3
Certification
Work History
Salesforce Administrator/BA
Manifest & Company Inc. (Salesforce Consulting Partner)
Toronto, ON
01.2020 - Current
- Led the operations, maintenance, and enhancement of the Salesforce platform, ensuring alignment with business goals
- Collaborated with cross-functional teams to identify opportunities for new processes, tools, and system improvements to meet strategic objectives
- Mentored and guided junior team members in their roles, facilitating their growth and skill development
- Analyzed business and technical requirements, modeled and mapped business processes, and developed methodologies for effective system implementation
- Acted as a liaison between technical and non-technical stakeholders, translating complex technical jargon into understandable language for business users and vice versa
- Proactively identified areas for innovation and improvement, driving solutions that optimized operational efficiency
- Developed Custom Objects, Complex Models, Formulas, Workflow Rules, Process Builder and Validations to create and segmentize email campaign management systems for Leads and Existing Customers
- Developed automation processes to dynamically transmit and store client data from an external system into the Salesforce platform
- Mass Transfer of Large Legacy Data into the Salesforce Org using the Data Import wizard
- Built Dynamic Reports and Custom Dashboards for the Client including Managing Apps, Roles, and Profiles and Control User's Visibility within the Salesforce Application
- Provided daily software enhancements and customized tech solutions for different business needs, as well as carried out emergency fixes for legacy applications, achieving 100% compliance with SLA
- Developed unit test cases, integration testing, and UAT across various Dev and testing environments
- Involvement in Business Requirements discovery, development, and cost estimates for projects.
Salesforce Admin
Solve Data.
Lagos, NG
06.2015 - 12.2019
- Created, deactivated, and managed user accounts
- Assigned roles, profiles, and permission sets to control data access
- Managed login access and security settings
- Created Reports and Dashboards
- Scheduled and automated report generation
- Created and maintained data validation rules.
Administrative Officer
Yourmove Homes Limited
Lagos, NG
08.2011 - 05.2015
- Managed daily office operations, including coordinating meetings, appointments, and travel arrangements for senior staff
- Oversaw a team of administrative assistants, providing guidance and support to ensure efficient office functioning
- Implemented streamlined administrative processes, resulting in a 20% increase in overall office efficiency
- Maintained office supplies and equipment inventory, ensuring timely replenishment and cost control
- Acted as a liaison between departments, facilitating effective communication and collaboration
- Prepared and edited documents, reports, and presentations for internal and external distribution
- Managed confidential information and documents with discretion and maintained data integrity
- Assisted in budget management, expense tracking, and financial reporting
- Coordinated and organized corporate events, workshops, and seminars
- Handled incoming calls and emails, providing prompt and professional responses to inquiries
- Assisted in the onboarding process of new employees and provided administrative training as needed.
Education
MSc. (Hons.) -
University of Ibadan, Nigeria
01.2014
B.Sc. (Hons.) -
Lagos State University, Lagos Nigeria
01.2010
Skills
- Troubleshooting
- Collaboration
- Strong Communication and negotiation
- Critical Thinking
- Conflict Management
- Research and analytical
- Leadership and Empathy
- Salesforce (Service Cloud, App builder, Sales Cloud)
- SOQL
- SOSL
- Lightning Web Components
- Microsoft Suites
- SharePoint
- Confluence
- MuleSoft
- Jira
Certification
- Salesforce Administrator
- Salesforce Service Cloud
- Business Analysis
Salesforce Profile
https://www.salesforce.com/trailblazer/awahab28
Area Of Experience
- Customization and configuration of Salesforce to meet the organization's specific needs.
- Creating and managing custom objects, fields, and record types.
- Defining page layouts and Record types for different user profiles.
- Setting up workflows, formulas, and automation to streamline business processes.
- Managing user accounts, profiles, and permission sets.
- Providing training and support to users on Salesforce functionality.
- Ensuring data security and access controls are in place.
- Importing and exporting data to and from Salesforce using Data Import Wizard or Data Loader
- Data cleansing and deduplication.
- Creating and maintaining data validation rules.
- Building and customization of reports and dashboards to provide insights.
- Integrating Salesforce with other systems and applications.
- Evaluation and installation third-party apps from the Salesforce AppExchange.
- Monitoring system health and performance.
- APEX and Visualforce Development
- Salesforce Lightning
- Managing security settings and user access to maintain data integrity.
- Making data-driven recommendations for improvements.
References
Reference available upon request.
Timeline
Salesforce Administrator/BA
Manifest & Company Inc. (Salesforce Consulting Partner)
01.2020 - Current
Salesforce Admin
Solve Data.
06.2015 - 12.2019
Administrative Officer
Yourmove Homes Limited
08.2011 - 05.2015
MSc. (Hons.) -
University of Ibadan, Nigeria
B.Sc. (Hons.) -
Lagos State University, Lagos Nigeria
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