Mariam Apelogun
Mississauga
Summary
Hospitality professional skilled in maintaining high standards of cleanliness and guest service. Proven ability to enhance guest experiences through thorough room preparation and prompt response to requests. Focused on teamwork and adaptability, ensuring smooth operations and satisfied guests.
Overview
6
6
years of professional experience
Work History
Room Attendant
Charlottetown Inn & Conference Centre
02.2019 - 09.2021
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Housekeeping
Super 8 motel
02.2016 - 11.2018
- Enter room for cleaning
- Make beds, change sheets, remove and replace used towels and toiletries.
- Deliver and retrieve on loan to guests e.g., iron and ironing boards.
- Stock and sort supplies
- Vacuum, clean, dust and polish guest rooms.
- Ensure security of guest rooms and privacy of guest.
- Performed laundry tasks.
- Observe and report damage properties.
- Trash removal.
- Supply amenities to guest rooms.
Cleaner
CleanMark Service Group
02.2018 - 04.2018
- Mixed water and detergents in containers to prepare chemical cleaning solutions. Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
- Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls. Gather and empty trash.
- Monitor building security and safety by performing and tasks as locking down after operating hours
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
- Cleaned windows, glass partitions and mirrors using soapy water, surface cleaner, sponges and squeegees.
- Kept clean mark closets clean and
Dishwasher
The Rec Room
05.2016 - 08.2016
- Wash dishes, utensils, cookware, and kitchen tools by hand or with a machine
- Ensure dishes, utensils, and equipment are thoroughly cleaned
- Put away dishes and cookware in their designated places
- Empty trash cans and remove full trash cans and boxes at the end of each shift
- Mop floors and maintain clean, dry floors throughout the shift
- Assist with food preparation, handling food deliveries, and greeting guests
- Help with receiving and stocking supplies
Education
Bachelor's - Economics
University of Prince Edward Island
Charlottetown, PE03.2021
Skills
- Teamwork
- Hospitality industry
- Guest relations
- Management
- Detail-oriented
- Multitasking and prioritizing
- Professional and courteous
Timeline
Room Attendant
Charlottetown Inn & Conference Centre
02.2019 - 09.2021
Cleaner
CleanMark Service Group
02.2018 - 04.2018
Dishwasher
The Rec Room
05.2016 - 08.2016
Housekeeping
Super 8 motel
02.2016 - 11.2018
Bachelor's - Economics
University of Prince Edward Island
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