Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Timeline
5d
Apeksha  Trivedi

Apeksha Trivedi

Pickering,ON

Summary

Dedicated and hardworking professional with over 8 years of experience in Retail customer service and management. Motivated team player with a strong commitment to exceeding expectations.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Beauty Advisor

Chanel
Toronto, Ontario
11.2024 - Current

Provided the ultimate luxury experience to every single client.

Offered exceptional gift-wrapping services to create a distinctive and personalized experience.

Developed strong rapport with customers and created positive impression of business to increase sales.

Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.

Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases
Connected personally with the client to share the new product launches and conducted pre-sales activities.
Established a lasting impact and fostered positive relationships with the client.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Developed strong rapport with customers and created positive impression of business.

Beauty Advisor

Chanel
Toronto, Ontario
2022.06 - 2024.01
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs. Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
  • Providing the ultimate luxury experience to every single client.
  • Managed efficient cash register operations.
  • Connected personally with the client to share the new product launches and conducted pre-sales activities.
  • Offered exceptional gift wrapping services to create a distinctive and personalized experience.
  • Established a lasting impact and fostered positive relationships with the client.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Assistant Store Manager

TRUEFITT & HILL India
Bhopal, India
09.2019 - 11.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Regulated appropriate staffing levels to meet business and customer requirements.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Prepared Daily Sales Report
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

Senior Fashion Advisor

RAYMOND Made To Measure
Bhopal, India
02.2018 - 02.2020
  • Increased customer satisfaction by providing personalized fashion advice and recommendations based on individual preferences.
  • Developed loyal client relationships through consistent follow-up and communication, resulting in repeat business.
  • Improved store sales by collaborating with team members to create eye-catching displays and merchandise arrangements.
  • Enhanced clients'' wardrobes with thoughtful suggestions, considering their lifestyle needs and personal style preferences.
  • Conducted private consultations, assessing clients'' current wardrobe and offering guidance on updating or adding key pieces.
  • Assisted in inventory management tasks such as ordering merchandise and maintaining stock levels for optimal product availability.
  • Accepted and processed customer payments.
  • Mentored junior advisors, fostering a supportive team environment focused on growth and learning.

Fashion Advisor

THE COLLECTIVE
Bengaluru, India
04.2017 - 02.2018
  • Answered customer’s calls and addressed problems and complaints in personal demonstrations, created dynamic window displays and dressing mannequins, helped customers select products that best fit.
  • Led entire client shopping experience, putting together ensembles and providing styling tips that were personalized.
  • Performed various sales transactions, checked on invoices, prepared special orders and delivered correct merchandise.
  • Collaborated with visual merchandisers to develop creative window displays that attracted attention from passersby and enticed them into the store.

Education

Master of Arts - English Literature

Gandhi PR College
Bhopal, India
2016

Diploma - Fashion Designing & Styling

FAD International
Pune, India
2014

B.B.A -

IPS Academy
Indore, India
2012

Skills

  • Cash Handling
  • Stocking and Receiving
  • Suggestive Selling
  • Checking Inventories
  • Sales Expertise
  • Time Management
  • Gift Wrapping
  • Counter Management
  • Adaptability and Flexibility
  • Engaging with Diverse Customers
  • Goal-Driven
  • Luxury Retail

Certification

Attended Skin Essentials & Basic Makeup Course by Daniel Bauer Academy in Gurgaon, India

Interests

Shopping, Vlogging, Socializing, Meeting new people, hiking, Keep Learning and growing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Beauty Advisor

Chanel
11.2024 - Current

Beauty Advisor

Chanel
2022.06 - 2024.01

Assistant Store Manager

TRUEFITT & HILL India
09.2019 - 11.2021

Senior Fashion Advisor

RAYMOND Made To Measure
02.2018 - 02.2020

Fashion Advisor

THE COLLECTIVE
04.2017 - 02.2018

Master of Arts - English Literature

Gandhi PR College

Diploma - Fashion Designing & Styling

FAD International

B.B.A -

IPS Academy
Apeksha Trivedi