Aparna Singh
Oakville,Canada
Summary
Results-driven Senior Project Management professional with a strong focus on hybrid project management methodologies. Over 15 years of experience in leading large scale and complex IT and data centric projects in Healthcare, Banking and Telecom sectors. Proficient in handling multiple projects simultaneously and collaborating with diverse stakeholders in a matrix organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Technical Project Manager
Loblaw Companies Limited (LCL)
11.2022 - 10.2024
- Led the successful implementation of a clinical decision support tool, managing a large cross-functional team across business, data, vendor, privacy, and compliance domains
- Coordinated all aspects of the project lifecycle, ensuring alignment and timely delivery while meeting regulatory and operational requirements
- Led an Electronic Medical Record (EMR) - Data Discovery Project which involved data quality assessment of prioritized metrics, defining calculations and transforming data for ongoing reporting for prioritized metrics
- Led discovery phase of the Health Data Foundations project, driving strategic vendor selection and negotiating contract terms
- Cultivated robust vendor relationships to align with project objectives, while leading cross-functional teams to facilitate seamless communication and collaboration
Senior Project Manager
Workplace Safety Insurance Board (WSIB)
10.2020 - 11.2022
- Managed divisional and enterprise projects/initiatives, which required resources from different business and support areas
- Successfully managed multiple Genesys upgrade projects for large-scale contact centers that managed 2 million phone contacts a year, across 5 customer segments, 36 LOBs, ensuring seamless transition to new versions and enhanced functionalities
- Contributed to the establishment of a robust governance structure, including the formation of a governance committee, definition of the intake process, prioritization procedures, and guidelines for managing prioritized work
Senior Project Manager
Hospital for Sick Children (SickKids)
04.2019 - 09.2020
- Responsible for coordination and completion of requirements for patient support center building and smart hospital building
- Reported directly to the Chief Technology Officer, collaborated and developed a comprehensive technology roadmap encompassing emerging technologies such as Artificial Intelligence, Internet of Things, Predictive Analytics, Augmented Reality, Software Defined Network, Edge Computing, and more
- A key member of the technology team for this $2.3B project
- I was regularly sought out for any technical requirements for the second phase of this project (hospital building)
Project Manager - IM / IT Projects
Cancer Care Ontario (Ontario Health)
10.2013 - 04.2019
- Oversaw all phases of the Software Development Life Cycle (SDLC), including planning, design, development, testing, and deployment of projects/programs across the entire enterprise, managing teams ranging from 15 to 50 members
- Maintained strict adherence to a comprehensive Gating process throughout the project lifecycle
- Implemented $2M BI tool enhancing data-driven decision-making for 7500 physicians and healthcare professionals in Ontario
- Successfully integrated the SharePoint portal with the eHealth IAM process, improving user access management and data security
- Spearheaded multiple projects to integrate enterprise data warehouse with enterprise Data Submission Portal (DSP), using standardized minimum data set
- Collaborated with Ministry of Health and Long-Term Care (MOHLTC) for data acquisition and facilitated smooth transition of legacy data collection tools to enterprise standards
- Delivered the $6.5M IT project portfolio for the Quality Management Program, introducing innovative BI reports and expanding data sources for improved data analysis
- Successfully implemented Tableau and MicroStrategy Business Intelligence (BI) reports, integrating expanded data sources of 17M records from Ministry of Health and Long-Term Care (MOHLTC)
- Demonstrated ability to create detailed reports, perform complex data analysis, develop presentations, and manage communication and collaboration effectively
Senior Project Manager - PMO
CIBC
09.2012 - 09.2013
- Managed implementation of initiatives that were transformational in nature
- Projects included, portfolio of end-user computing and information security processes
Program Manager, Enterprise PMO
Rogers Communications Inc.
08.2010 - 04.2012
- Managed implementation of multiple large, complex business transformation projects
- Projects focused on delivering Web enhancements, customer retention, and client operations systems
- Led 15 cross-functional teams for launch of $7.5M acquisition and retention portal program
- Managed complex $40M multi-year program for implementation of 'first to launch' product, comprising 30 cross-functional teams
- Managed $18M Web Enhancement program with 2 major releases and numerous monthly releases
- Required coordination with business and IT web teams along with database and solutions team to ensure project objectives are met
Project Manager, New Product Planning and Introduction
TELUS
05.2007 - 12.2009
- Managed implementation of medium and large ($3M-$12M) IT initiatives for business and operations software enhancements
- Awarded 'Leader of the Quarter' for successfully managing launch of multiple projects in the first 9 months at TELUS
- Acted as the prime contact from TELUS Business Solutions, for the launch of a state-of-the-art telecom network ($2B, HSPA network)
- Coordinated with 45 project team members for ensuring TELUS Business Solutions requirements are scoped; led 15 stakeholders in managing system-wide impacts on existing and new wireless applications, operations, processes, and systems
- Applied strong project quality control to ensure launch with only a couple of unknown issues
- Led the migration of SMS infrastructure for 2.5M subscribers in a high-impact $12M project
- Coordinated activities across 15 cross-functional teams and implemented a robust dashboard reporting system on the legacy platform, enabling the timely identification of call volume spikes related to project-driven changes
Education
MBA -
Richard Ivey School of Business
London, ON01.2007
Skills
- Project Budgets
- Technical Troubleshooting
- IT Project Management/ SDLC
- Resource Management
- Project Governance/Gating
- Technical Project Planning
- Schedule Management
- Road-mapping
- Project Intake
- Stakeholder Management
- Waterfall
- Agile
- Hybrid
- Healthcare Data
- Data Warehouse
- EMR (electronic medical records)
- Business Intelligence Tools
- Pharmacy Services
- Genesys application
- Telecom
Certification
- Project Management Professional, 10/01/10
- PMI Agile Certified Practitioner, 01/01/23
- PROSCI Change Management Certification, 01/01/21
- ITIL Foundation Certification, 01/01/17
- Lean Green Belt Certification, 01/01/18
- Foundations of Enterprise Data Analytics, 01/01/16
Timeline
Senior Technical Project Manager
Loblaw Companies Limited (LCL)
11.2022 - 10.2024
Senior Project Manager
Workplace Safety Insurance Board (WSIB)
10.2020 - 11.2022
Senior Project Manager
Hospital for Sick Children (SickKids)
04.2019 - 09.2020
Project Manager - IM / IT Projects
Cancer Care Ontario (Ontario Health)
10.2013 - 04.2019
Senior Project Manager - PMO
CIBC
09.2012 - 09.2013
Program Manager, Enterprise PMO
Rogers Communications Inc.
08.2010 - 04.2012
Project Manager, New Product Planning and Introduction
TELUS
05.2007 - 12.2009
MBA -
Richard Ivey School of Business
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