Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Aparna Singh

BRAMPTON,Ontario

Summary

Enthusiastic client services professional with a strong background in directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding the highest ethical standards and maintaining customer trust. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level [Data Admin] position to help launch career while achieving company goals. A hardworking employee with customer service, multitasking, and time management abilities. Seasoned Floor Lead with a solid history in coordinating daily operations and staff supervision for retail environments. Strong skills in inventory management, customer service, and team leadership. Proven ability to implement operational improvements that enhance productivity and reduce costs. Demonstrated success in fostering positive work culture while delivering high-quality customer experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Warehouse Floor Lead

Lululemon Athletica
Mississauga, Canada
11.2023 - Current
  • Currently working as a publisher on Amazon for kids' coloring books, rhyme books
  • Looked for waves to be released to pick and pack
  • Managed 150-200 workers' production
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies
  • Ensured that all safety protocols were followed to prevent accidents or injuries.
  • Monitored store operations to ensure compliance with established policies and procedures.
  • Communicated effectively with other departments to coordinate activities, resolve issues, and ensure smooth workflow.
  • Coordinated schedules of team members to optimize coverage while minimizing labor costs.
  • Collaborated with management team to develop promotional campaigns for new products or services.

Customer Service Representative

Housewares Plus
Brampton, Canada
06.2023 - 11.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Developed strong customer relationships to encourage repeat business.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Data Admin (Shipping Department)

Lululemon Athletica
Mississauga, Canada
10.2022 - 06.2023
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting
  • Kept office equipment functional and supplies well-stocked to promote efficient operations
  • Handled incoming calls and directed callers to the appropriate department or employee
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue
  • Conducted research, compiled and typed statistical reports, synthesized information, and provided excellent communication to disseminate information throughout the organization
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.

Cashier

Burger Factory
Mississauga, Canada
02.2022 - 11.2022
  • Greeted customers and provided a positive dining experience.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Processed cash, credit, and debit card transactions accurately.
  • Issued receipts and handled returns or refunds as needed
  • Maintained a clean and organized cashier area
  • Balanced cash drawer and performed end-of-shift reconciliations
  • Addressed customer inquiries and resolved complaints
  • Collaborated with restaurant staff to ensure efficient service.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

Bachelor of Arts - Business Administration

Mohawk Institute
Brampton, ON
08-2023

Secondary school in Commerce Stream - Commerce

Lala Lajpat Rai International School
India

Skills

  • Customer relations
  • Project management abilities
  • Inbound and Outbound Calling
  • Office equipment proficiency
  • Problem-solving abilities
  • Promotional support
  • High-energy attitude
  • Microsoft Office expertise
  • Operations
  • PC proficient
  • Advanced MS Office Suite knowledge
  • Shipping and Receiving
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • System implementation
  • Data evaluation
  • Employee Training
  • Multitasking
  • Friendly and Helpful

Certification

  • Certified Personal Support Worker, A1global College, Brampton, ON
  • Certificate of Participation in 18th National Olympiad Competition
  • Certificate of Participation in Maths Olympiad Competition
  • Certificate in Personality Development Course
  • First Aid, CPR, and AED Instructor Certification - American Red Cross or American Heart Association.
  • Certified Public Works Professional-Solid Waste(CPWPSW)-American Public Works Association.

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

Timeline

Warehouse Floor Lead

Lululemon Athletica
11.2023 - Current

Customer Service Representative

Housewares Plus
06.2023 - 11.2023

Data Admin (Shipping Department)

Lululemon Athletica
10.2022 - 06.2023

Cashier

Burger Factory
02.2022 - 11.2022

Bachelor of Arts - Business Administration

Mohawk Institute

Secondary school in Commerce Stream - Commerce

Lala Lajpat Rai International School
Aparna Singh