Detail-oriented and innovative Full Stack Developer with 2 years of experience in L1/L2 production support and web application development. Adept at responding to customer inquiries and providing technical support via phone, email, and chat. Proficient in diagnosing and resolving application issues, tracking them in ticketing systems, and escalating complex problems. Strong technical background with hands-on experience in SQL, remote desktop tools, and front-end technologies such as Angular. Excellent communication, time management, and organizational skills, with the ability to work independently and collaboratively in fast-paced environments.