Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Aparajita Ghose

St. John's,NL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Customer Service Representative

Rice Bowl
06.2021 - Current
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Escalated issues to proper supervisors when standard processes were not effective.

Customer Service Representative Agent

AG Travels & Consultant
11.2019 - 05.2021
  • During flights, I assisted passengers by answering their questions and providing solutions to any issues that arose. I ensured that their concerns were addressed effectively.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered customer advice and assistance, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

BBA - Business Administration

Memorial University of Newfoundland
St John’s, NL
05.2025

Post Secondary Degree - Science

Moulvibazar Government College
Sylhet
08.2019

Skills

  • Customer Support
  • Credit and Debt Card Processing
  • Staff Training
  • Information Updates
  • Inbound Customer Calls

Languages

English
Full Professional
Bengali
Native or Bilingual
Hindi
Limited Working

Certification

1)Marketing With Purpose Certification, Microsoft

2)Canadian Red Cross.Emergency First Aid & CPR ,Level C


Timeline

Senior Customer Service Representative

Rice Bowl
06.2021 - Current

Customer Service Representative Agent

AG Travels & Consultant
11.2019 - 05.2021

BBA - Business Administration

Memorial University of Newfoundland

Post Secondary Degree - Science

Moulvibazar Government College
Aparajita Ghose