Aparajita Ghose
St. John's,NL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Rice Bowl
06.2021 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes were not effective.
Customer Service Representative Agent
AG Travels & Consultant
11.2019 - 05.2021
- During flights, I assisted passengers by answering their questions and providing solutions to any issues that arose. I ensured that their concerns were addressed effectively.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered customer advice and assistance, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
BBA - Business Administration
Memorial University of Newfoundland
St John’s, NL05.2025
Post Secondary Degree - Science
Moulvibazar Government College
Sylhet08.2019
Skills
- Customer Support
- Credit and Debt Card Processing
- Staff Training
- Information Updates
- Inbound Customer Calls
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Limited Working
Certification
1)Marketing With Purpose Certification, Microsoft
2)Canadian Red Cross.Emergency First Aid & CPR ,Level C
Timeline
Senior Customer Service Representative
Rice Bowl
06.2021 - Current
Customer Service Representative Agent
AG Travels & Consultant
11.2019 - 05.2021
BBA - Business Administration
Memorial University of Newfoundland
Post Secondary Degree - Science
Moulvibazar Government College
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