Aghogho Ozero
Hamilton,ON
Summary
Dedicated and tech-savvy professional with a background in computer science and ongoing studies in cybersecurity, aiming to leverage my expertise to excel in the role of International Admissions Representative-Check In. I am committed to utilizing my technical knowledge, problem-solving abilities, and attention to detail to ensure efficient and secure admissions processes for international students.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Overnight Stocker
Walmart
04.2024 - Current
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
- Maintain housekeeping disciplines in the warehouse and sales floor in prefer to facilitate location of products.
- Responding to and handling customer inquiries, requests, and concerns in a timely manner.
- Neatly stock shelve and merchandise display areas with correct merchandise.
- Operate computer and scanning devices for tracking inventory.
Customer Service Representative
B-Tech Communications
06.2020 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
IT Support Specialist
Delta State Polytechnic, Ozoro
05.2019 - 06.2020
- Provided technical support to faculty, staff, and students, resolving hardware and software issues promptly and effectively.
- Assisted in the management and maintenance of computer systems, networks, and databases.
- Used ticketing systems to manage and process support actions and requests.
Education
Post Graduate Diploma - Cyber Security
Mohawk College of Applied Arts And Technology
Hamilton, ON08.2024
Higher National Diploma - Computer Science
Delta State Polytechnic,Ozoro
Nigeria08.2017
Skills
- Tech savvy
- Customer service
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong organizational and time-management skills
- Excellent verbal and written communication abilities
- Familiarity with immigration regulations and visa processes
Languages
English
Certification
Az-900 Microsoft
FIRST CVSS v4.0 Certificate
Certification
Certification in cloud computing (AZ 900)
FIRST CVSS v4.0 Certificate
Timeline
Overnight Stocker
Walmart
04.2024 - Current
Customer Service Representative
B-Tech Communications
06.2020 - 08.2023
IT Support Specialist
Delta State Polytechnic, Ozoro
05.2019 - 06.2020
Post Graduate Diploma - Cyber Security
Mohawk College of Applied Arts And Technology
Higher National Diploma - Computer Science
Delta State Polytechnic,Ozoro
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