Aoun Khan
Burlington,Canada
Summary
Offer over 10 years of exceptional sales experience in customer service needs, leadership roles and management to exceed sales targets. Fulfilled supervisor roles as an ambassador and leader to ensure the right candidates are hired and trained to their full potential. Performed as a well-rounded manager with an esteemed knowledge of products, effective problem solving, and task organization and delegation.
Overview
4
4
years of professional experience
Work History
Head Bartender
The Pearle Hotel - Isabelle Restaurant
06.2024 - Current
- Led and trained a team of bartenders and service staff, onboarding new hires and ensuring consistent adherence to hospitality standards, beverage knowledge, and guest service expectations.
- Developed, implemented, and maintained bar operating procedures, inventory controls, and service protocols to improve efficiency, consistency, and compliance with hotel standards.
- Designed and conducted cocktail education classes and training sessions, enhancing staff product knowledge, upselling skills, and overall beverage program performance.
- Managed beverage ordering, vendor relationships, and inventory levels, forecasting demand and controlling costs while ensuring optimal stock availability.
- Created and introduced signature cocktails, seasonal beverage menus, and specialty drink features, driving guest engagement, increasing beverage sales, and elevating the restaurant's bar program.
Front of House Supervisor
Scaddabush Italian Kitchen & Bar
08.2022 - 05.2024
- Supervised daily restaurant operations during lunch and dinner service, leading staff performance, maintaining service standards, and ensuring an exceptional guest experience in a high-volume environment.
- Served as a trusted key holder responsible for opening and closing procedures, cash handling, facility security, and ensuring operational readiness for each shift.
- Managed inventory control and vendor deliveries, verified order accuracy, coordinated stock replenishment with management, and addressed equipment maintenance needs to support uninterrupted operations.
- Assisted with labor management and staff development by monitoring labor costs, enforcing operational procedures, assigning cleaning and maintenance duties.
Education
Bachelors - Hospitality and Culinary Management
Liaison College
07-2013
Skills
- Communication
- Leadership
- Keynote, MS Office
- Business Process Improvement
- Interpersonal Skills
- Vendor Management
Timeline
Head Bartender
The Pearle Hotel - Isabelle Restaurant
06.2024 - Current
Front of House Supervisor
Scaddabush Italian Kitchen & Bar
08.2022 - 05.2024
Bachelors - Hospitality and Culinary Management
Liaison College