Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aolani J Morales Esparza

San Jose

Summary

Reliable worker with experience in diverse settings, including retail, hospitality, and customer service. Possess strong interpersonal skills, adaptability to varying work environments, and ability to learn new tasks quickly. Made significant contributions to previous employers by maintaining high levels of efficiency and providing exceptional customer service. Skilled at working independently or as part of a team, consistently meeting deadlines and goals.

Overview

3
3
years of professional experience

Work History

Seasonal Worker

Costco
San Jose
11.2024 - 02.2025
  • Communicated effectively with other staff members about customer needs.
  • Assisted shoppers in locating desired items within the store.
  • Monitored stock levels and reported low inventory levels to management team.
  • Supported Bakery department by preparing dough for cakes, pies, and other baked goods.
  • Maintained awareness of current promotions, policies, and procedures.
  • Provided excellent customer service at all times.
  • Ensured compliance with safety regulations while handling merchandise.
  • Sorted merchandise into appropriate departments for display or sale.
  • Greeted customers entering the store and answered inquiries.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Collaborated with team members to achieve daily goals.
  • Collaborated with team members to maximize productivity and efficiency.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Looked for ways to go above and beyond job requirements.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Leasing Agent

Park West Apartments
San Jose
06.2022 - 10.2024
  • Collected security deposits from new tenants.
  • Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
  • Conducted periodic inspections of units to ensure compliance with lease terms.
  • Maintained accurate records of all tenant leases, payments, and occupancy status.
  • Provided customer service to existing tenants by responding to inquiries promptly.
  • Inspected vacant units and ensured they were ready for showings.
  • Maintained a professional attitude when dealing with difficult situations or customers.
  • Greeted prospective tenants, answered questions, and provided tours of the property.
  • Resolved tenant complaints regarding maintenance or other issues in a timely manner.
  • Processed applications by conducting background checks and verifying references.
  • Performed administrative duties such as filing paperwork and updating databases.
  • Coordinated repairs and scheduled regular maintenance on rental units.
  • Contacted and followed up with tenants on renewal notices.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Checked rental eligibility by following company's verification process.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Managed day-to-day activities involving tenants, subcontractors and property management.

Education

High School Diploma -

KIPP Navigate
San Jose, CA
06-2022

Associate of Arts - Creative Writing

De Anza College
Cupertino, CA

Skills

  • Customer service
  • Team collaboration
  • Effective communication skills
  • Problem solving
  • Work ethic
  • Computer proficiency
  • Proactive planning
  • Structured and efficient
  • Solid leadership skills

Languages

Spanish
Native/ Bilingual

Timeline

Seasonal Worker

Costco
11.2024 - 02.2025

Leasing Agent

Park West Apartments
06.2022 - 10.2024

High School Diploma -

KIPP Navigate

Associate of Arts - Creative Writing

De Anza College
Aolani J Morales Esparza