Ao Yang
Brampton,ON
Summary
Dependable restaurant hostess with background in providing top-notch customer service. Strong communication skills and ability to handle fast-paced environments effectively. Proven track record of contributing to team success and ensuring seamless operations in previous roles. High-energy professional skilled at welcoming guests, maintaining entrances and balancing Co-worker's workload to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Spicy Space restaurant
09.2016 - 10.2020
- 1. Greeted and welcomed guests with professionalism, ensuring a positive first impression.
- 2. Efficiently managed seating arrangements to optimize table turnover while accommodating guest preferences.
- 3. Handled phone inquiries, reservations, and special requests with attention to detail.
- 4. Collaborated with servers and kitchen staff to ensure smooth service flow during peak hours.
- 5. Maintained a clean and organized front-of-house area.
- 6. Addressed guest concerns promptly to provide exceptional customer service.
- 7. Supported event planning by coordinating seating and decor arrangements for special occasions.
Retail Sales Associate
DTQ Apparel Co., Ltd
12.2020 - 08.2023
- 1. Customer Service and Sales: Experienced in assisting customers with clothing selection, providing personalized fashion advice, and delivering exceptional service to enhance the shopping experience. Skilled in achieving and exceeding sales targets through upselling, cross-selling, and promoting new arrivals and special offers.
- 2. Store Operations: Proficient in maintaining a clean, organized, and visually appealing sales floor, managing inventory levels, and ensuring accurate stock replenishment. Adept at creating an inviting environment that supports customer satisfaction and drives revenue.
- 3. Team Collaboration and Product Knowledge: Demonstrates strong teamwork by collaborating with colleagues during peak hours and training new employees in product knowledge and customer service techniques. Possesses in-depth knowledge of clothing materials, styles, seasonal trends, and garment care, contributing to high customer satisfaction and repeat business.
- 4. Sales Performance: Consistently meets and exceeds sales targets by leveraging effective upselling and cross-selling strategies, as well as promoting special offers and new arrivals to maximize revenue.
- 5. Customer Relationship Management: Builds and maintains strong relationships with customers by understanding their needs, providing tailored fashion advice, and ensuring a positive shopping experience, resulting in repeat business and long-term loyalty.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Initiated friendly conversation with customers to determine level of assistance required.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers upon entering the store and provided assistance.
Education
Diploma - Engineering Mechanics
Sheridan College
None04-2026
Skills
- Leadership and team management Strong communication and interpersonal skills Proven ability to adapt to changing work environments and handle multiple tasks simultaneously Proficient in Microsoft Office Suite and other office software Responsible and reliable, with a strong work ethic
- Dining crew workflow optimization
- Reservation coordination
- Kitchen staff coordination
- Dining customer service
- Group reservations management
- Problem-solving
- Conflict resolution
- Food inspection
- Special event hosting
- Friendly demeanor
- Relationship building
- Strong multitasking
Education and Training
true,None
Timeline
Retail Sales Associate
DTQ Apparel Co., Ltd
12.2020 - 08.2023
Restaurant Hostess
Spicy Space restaurant
09.2016 - 10.2020
Diploma - Engineering Mechanics
Sheridan College
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