Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anzilah Deda

Etobicoke,ON

Summary

Dynamic and results-driven Logistics coordinator with over 2 years of experience optimizing supply chain operations for leading organizations. Skilled in coordinating transportation, managing inventory, and implementing efficient logistics strategies. Proficient in utilizing SAP and other supply chain management software to streamline processes and maximize efficiency. Strong communicator and problem solver with a track record of driving cost savings and improving operational performance.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

No Frills
09.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Inventory Control Coordinator

Metro Inc
05.2023 - 12.2023
  • Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Reduce order discrepancies by meticulously reviewing purchase orders and shipment documentation.
  • Enhanced inventory control processes with the implementation of advanced software tools and systems.
  • Managed a high volume of inbound and outbound shipments, prioritizing time-sensitive deliveries.
  • Collaborated with the purchasing department to maintain optimal stock levels and minimize surplus inventory.

Logistics Coordinator

FedEx
05.2020 - 05.2022
  • Responsible for tactical warehouse operations, including outbound shipment schedule adherence, inbound offloading and put-away, and line replenishment, ensuring on-time SKU picking, sorting, and delivery.
  • Implement process improvement through operational scorecards, KPI methods, and daily, weekly, and monthly performance reviews.
  • Streamlined inventory management reduces waste and improves cost control.
  • Implemented RFID technology to enhance warehouse efficiency, leading to a 30% reduction in picking errors.
  • Execute the product group and site-level warehouse and logistics strategy
  • Drive logistics cost reduction through optimization of inbound/primary transportation and factory warehouse operations.
  • Execution of standardized logistics Solo Chain: WMS / SAP systems, processes, and KPIs
  • Customer service improvement through warehouse and transportation loss reduction using WMS/Oracle tools and methodology
  • Led and managed warehouse supplies with monthly and annual physical inventory counts.
  • Yard management and shunter strategy for on-time loading and inbound receiving.

Education

Post Graduate - Human Resource Management

Humber College Lakeshore Campus
Toronto, ON
08.2024

Post Graduate - Supply Chain Management

Humber College
Etobicoke, ON
05.2023

BBA - International Business Management

GLS University
India
06.2020

Skills

Software:

  • ERP Systems (Oracle, SAP)
  • Data Visualization (Tableau,PowerBI, Azure),
  • Data Analysis (Minitab, MS Excel),
  • Database Management (MS Access, SQL Server)
  • Soft skills:
  • Creative problem-solving,
  • Effective communication,
  • Teamwork and collaboration,
  • Leadership and management
  • Critical thinking

Timeline

Inventory Control Coordinator

Metro Inc
05.2023 - 12.2023

Customer Service Representative

No Frills
09.2022 - Current

Logistics Coordinator

FedEx
05.2020 - 05.2022

Post Graduate - Human Resource Management

Humber College Lakeshore Campus

Post Graduate - Supply Chain Management

Humber College

BBA - International Business Management

GLS University

Similar Profiles

CREATE PROFILE
Anzilah Deda