Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anzhelika Danielyan

North Hollywood

Summary

Dynamic customer service professional with extensive experience at Los Angeles Community College District, excelling in communication and problem-solving. Proven ability to manage complex schedules and enhance customer satisfaction. Skilled in team collaboration and organizational management, consistently fostering a positive environment and achieving operational excellence. Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Los Angeles Community College District
Van Nuys
09.2024 - Current
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.

Customer service representative or store manager

SC Closeout
Tujunga
02.2024 - 05.2024
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Managed store operations, including inventory management, sales tracking, and employee scheduling.
  • Trained and supervised staff, fostering a positive and productive work environment.
  • Implemented creative merchandising strategies to enhance the customer experience and boost sales.
  • Maintained high standards of cleanliness and organization in the store.

Intern

Kaiser Permanente Regional Lab
North Hollywood
06.2023 - 08.2023
  • Perform clerk duties as instructed by the supervisor within the scope of work.
  • I completed an in-person internship with Kaiser Permanente Regional Lab under the supervision of the site manager and assisted workers and managers.
  • Handle phone calls and emails, along with receiving and delivering merchandise to the team members.

Customer Service Specialist

Stock California Store
02.2021 - 03.2022
  • Assisted customers by answering questions and providing information.
  • Operated the cash register and handled transactions accurately and efficiently.

Student Assistant, Front Desk Receptionist

El Proyecto Del Barrio, Inc.
12.2020 - 02.2021
  • Answer Phones and Emails: Assist students by connecting them with their case managers.
  • Document Management: Make copies of the necessary documents.
  • Create and organize folders and work files.

Education

Associate degree -

Los Angeles Valley College
Valley Glen, CA, United States
01.2025

High school diploma -

Ulysses S. Grant High School
Van Nuys, CA
01.2023

Skills

  • Customer service
  • Management
  • Assistant Industries
  • Leadership experience
  • Communication skills
  • Organizational know-how
  • Collaboration talent
  • Problem-solving abilities
  • Computer proficiency
  • Team collaboration
  • Time management
  • Effective communication
  • Problem solving
  • Phone etiquette
  • Public relations
  • Public speaking
  • Scheduling
  • Teamwork

Languages

  • Armenian
  • English
  • Russian

Timeline

Front Desk Receptionist

Los Angeles Community College District
09.2024 - Current

Customer service representative or store manager

SC Closeout
02.2024 - 05.2024

Intern

Kaiser Permanente Regional Lab
06.2023 - 08.2023

Customer Service Specialist

Stock California Store
02.2021 - 03.2022

Student Assistant, Front Desk Receptionist

El Proyecto Del Barrio, Inc.
12.2020 - 02.2021

Associate degree -

Los Angeles Valley College

High school diploma -

Ulysses S. Grant High School
Anzhelika Danielyan