Anysha Keller-Ivory
Scarborough, ON,ON
Summary
Energetically driven and detail-oriented, I leveraged strong teamwork and customer service skills at Tim Hortons to enhance operational efficiency and foster a welcoming environment. Demonstrated leadership and organizational prowess, significantly improving team well-being and service speed. My ability to multitask and create a welcoming atmosphere sets me apart, ready to bring these achievements to my next role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Staff Member
Tim Hortons
07.2019 - Current
- Ensured cleanliness, organization, and safety of work areas to enhance efficiency and team well-being.
- Contributed to the effective operation of daily business activities through assistance with store opening and closing procedures.
- Effectively communicated important information to both customers and colleagues, utilizing strong communication skills for smooth daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Ensured efficient cash handling while adhering to company policies for secure financial management.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Processed orders on POS system and accepted cash and charge payments.
- Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
- Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
- Conducted thorough cleaning and sanitation of kitchen equipment, upholding high standards of hygiene.
- Enhanced drive-thru service speed by optimizing order taking and payment processes.
Volunteer Aide
Kingsway Lodge
06.2013 - 06.2019
- Contributed to a positive atmosphere within the nursing home by consistently demonstrating kindness, empathy, and respect towards both residents and staff members.
- Enhanced resident well-being by providing compassionate companionship and engaging in meaningful conversations.
- Participated in special events and celebrations, creating memorable experiences for both residents and their families.
- Provided support and companionship to patients in need of assistance.
Education
High School Diploma -
St. Marys DCVI
St. Marys, ON06.2020
Skills
- Strong teamwork
- Cleaning and organization
- Customer service understanding
- Leadership qualities
- Emotional support
- Mobility training
- Organizational skills
- Multitasking abilities
- Written and verbal communication
- Detail oriented and hardworking
Languages
English
Full Professional
Certification
- Babysitting Course, 2015
- WHMIS, September, 2018
- Violence & Harassment Prevention, September, 2018
- Worker Health & Safety Awareness Training, September, 2018
Timeline
Staff Member
Tim Hortons
07.2019 - Current
Volunteer Aide
Kingsway Lodge
06.2013 - 06.2019
High School Diploma -
St. Marys DCVI
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