Anyela Cardenas
Mississauga,ON
Summary
Dedicated and compassionate Community Service Professional with over 5 years of expertise in empowering immigrants and their families. Robust communication skills, critical thinking, problem-solving abilities, and academic knowledge coupled with an unwavering passion for social work to support positive change in the individual, their families, and their communities.
Overview
9
9
years of professional experience
Work History
Community Settlement Volunteer
North York Community House
North York, ON
11.2023 - Current
- Collaborating with the NYCH center to help the immigrant population in their settlement process, through programs, counseling, preparation of documents, and suitable referrals
- Supporting program leadership in handling day-to-day management needs within a busy office environment
- Facilitating outreach activities to build community awareness
- Interviewing clients, families, and groups to assess situations, limitations and issues and implement services to address needs
- Maintaining impeccable case notes and documented activities fully in OCMS (OCASI Client Management System).
Community Service Worker Intern
Vita Centre
Mississauga, ON
06.2023 - 07.2023
- Helped low-income mothers and their families through emotional support programs, education programs
- Conducted research on available community resources and social service programs
- Demonstrated strong communication skills when interacting with clients, providing emotional support, and assisting with basic needs
- Managed information in databases such as Link2feed, Penelope and Excel
- Supported the food bank team in organizing and storing food to help Vita clients and their families
- Supported the reception of donations with collections and receiving the donors in the center, generating reception forms and thanks for them.
Community Support Worker
Bosa Neighborhood Community Action Board
Bogota, Colombia
10.2014 - 09.2021
- Collaborated with the Community Action Board of the Bosa neighborhood to help Venezuelan migrant women in situations of poverty and domestic violence
- Contributed my knowledge in International Business to advise migrant women to create craft microbusinesses and be able to generate their income
- Provided active listening and emotional support to callers in crises involving domestic violence or sexual abuse
- Supported the development of community activities to collect economic funds, such as fairs, food preparation, etc.
Office/Administrative Assistant
The Machine Equipment SAS
Colombia, Colombia
01.2017 - 08.2021
- Drove efficiency in various functions for this Colombian company, which is an importer of construction machinery and engines from the United States and Canada to Colombia, including portfolio management, payroll, inventory, and import documentation
- Expertly handled the preparation and processing of import and export documentation, ensuring compliance with customs regulations, laws, and procedures
- Played a pivotal role in using data systems, social media platforms, and MS office applications
- Provided proactive customer support, offering hands-on assistance to assess needs and staying abreast of consumer preferences to enhance service delivery.
Education
COMMUNITY SERVICE WORKER DIPLOMA -
Academy of Learning College
01.2023
BACHELOR OF COMMERCE (BCom) -
Universidad Jorge Tadeo Lozano
01.2014
Skills
- Cultural Humility, Empathy, and Active Listening
- Recordkeeping and Confidentiality
- Technology: Client management system, OCMS (OCASI), MS Office, Word, Excel, PowerPoint
- Teamwork and Collaboration
- Spanish language Expertise
- Organizational Skills
- Social Media Management
- G Driver's License, Vulnerable Sector Police check Emergency First Aid & CPR
- Problem-Solving Abilities
- Task Prioritization
Training
- Human Rights 101 Certificate
- Worker Health and Safety Awareness in 4 Steps Certificate
- Working Together: The Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act
- Customer Service Standard Training, General Requirements, Requirements of the Information and Communications Standard, and Requirements of the Employment Standard Training.
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Community Settlement Volunteer
North York Community House
11.2023 - Current
Community Service Worker Intern
Vita Centre
06.2023 - 07.2023
Office/Administrative Assistant
The Machine Equipment SAS
01.2017 - 08.2021
Community Support Worker
Bosa Neighborhood Community Action Board
10.2014 - 09.2021
COMMUNITY SERVICE WORKER DIPLOMA -
Academy of Learning College
BACHELOR OF COMMERCE (BCom) -
Universidad Jorge Tadeo Lozano
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