Anya Rosela Colina

• Provide assistance to student/staff cloud-based and on-premises applications via Telephone, online, E-mail and other forms of communication.
• Provide application support in resolving and troubleshooting problems
• Support Desktop Applications such as Microsoft 365
• Active Directory and computer management
• Documenting issues and resolution via Zendesk ticketing system
• Provide effective diagnosis and troubleshooting of desktops, laptops, network,printer, server issues and Microsoft desktop application
• Collaborated with Systems Team, analysts and managers to expedite incident resolution

• Configuring, maintaining and troubleshooting the campus IT infrastructure including, but not limited to servers, internet, computers and peripherals, printers and software
• Providing technical support for both hardware and software to ensure campus runs smoothly
• Supporting the day-to-day operation of the Campus support Head office

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Used ticketing systems to manage and process support actions and requests.

Family Care Hospital, San Pedro, Laguna, Philippines

(02/2018 -10/2018)

St. Clement Hospital, Alaminos, Laguna, Philippines

(03/2018-10/2018)

Holy Rosary Hospital, Cabuyao, Laguna, Philippines

(02/2018-06/2018)

Our Lady of Fatima Hospital, Panganiban, Catanduanes, Philippines (03/2017-12/2017)

San Lorenzo Ruiz Hospital, Naic, Cavite, Philippines

(04/2016-02/2017)

Carmona Medical Center, Carmona, Cavite, Philippines

(06/2016-01/2017)

Paluan Community Hospital, Paluan, Occidental Mindoro, Philippines (03/2015-05/2016)

Sta. Cruz Community Hospital, Sta. Cruz, Occidental Mindoro, Philippines (11/2015-07/2016)

Zuellig Pharma, Legazpi Branch, Philippines

(01/2004-12/2006)

Audko Pharmaceuticals, Legazpi City

(06/2007- 11/2012)

Fortes Pharmacy, Matnog, Sorosogon

(01/2007- 06/2007)

Saidel Drugstore, Tabaco, Albay

(01/2013-03/2014)