Hi, I’m
Anxhelika (Gjorgo) Xheja
Advertising
Toronto,Ontario
Overview
16
years of professional experience
Work History
Financial Security, American Bank of Investments S.A
CFT Sector, Specialist
06.2019 - Current
Job overview
- Compliance and AML
- Tirana, ALBANIA www.abi.al
- Accountable to: Compliance and AML/CFT Division - Compliance Officer, Legal, Compliance and Corporate Governance Unit
- Role objective: Primary professional focus assists the Compliance and AML/CFT Department in the mission of preserving Bank's image and reputation concerning the third parties and the customers
- Customer On boarding and KYC processes and workflows; Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) Bank documentation requirements and policies; Advanced AML Investigations workflow; International Sanctions and Embargoes policies and systems; FATCA & CRS identification and reporting processes and workflow
- Accountable for:
- Assists the Financial Security - AML/CFT Sector through the exercise of compliance controls in order to assess the AML/CFT risk
- Among other duties:
- Monitors and communicates legal and regulatory framework changes that impact the customers’ relationship with the bank, or existing business activities
- Prepares, in conjunction with the Head of Department, reports to the Responsible Authority, regarding:
- Cash transactions report (Transactions report form, for amounts in cash over LEK 1MIO or equivalent in other currencies)
- Suspicious transactions
- Assists the Financial Security - AML/CFT Sector in controls and investigations of customers and unusual or suspicious transactions according to the Bank’s relevant policies and procedures
- Assists in performing controls on the KYC identification procedure as well as the implementation of respective measures upon commencement of the relationship and during the relationship
- Customer assessment and categorization based on risk (Risk Based Approach)
- Assists, in collaboration with the colleagues, timely delivery of information prepared from Financial Security - AML/CFT Sector related to the response to requests received either by the Competent Authorities (GDPML, etc.)
- Provides the staff with clarification to the issues concerning the application of KYC rules and AML procedures
- Assists, in collaboration with the colleagues, in time all of the necessary data for the compilation of ordinary and extraordinary reports that the Department is obliged to submit
- Conduct daily monitoring and control of customer transactions, especially those of large amounts, international fund transfers, foreign exchange transactions, walk-in customer’s transactions and prematurely closed loans
- Assists the Compliance Sector on performing the periodic control framework of the Compliance and AML/CFT Department
- Assists the Compliance Sector on the follows up and implementation of the corrective action plans that result from the controls that fall into the Compliance and AML/CFT Department area of expertise.
Cook, 19 LTDGOTA
Catering
10.2020 - 05.2022
Job overview
- Services
- Accountable for:
- Prepare and cook full course meals
- Prepare and cook individual dishes and foods
- Made salads and prepped foods using proper knife techniques
- Prepare meat for cooking by slicing and cutting appropriately
- Prepare ingredients as instructed
- Consistently kept a clean and safe environment by adhering to all federal state and local sanitation and safety requirements
- Followed proper food handling methods and maintained correct temperature of all food products
- Cut, trimmed, and boned meats, cleaned and prepared vegetables and fruits
- Work cooperatively with other members of the kitchen team with minimal supervisions
- Order supplies and equipment
- Maintain inventory and records of food, supplies and equipment.
Nelson Ruci PF, AUGUSTUS-HOTEL, Bar
Cook
06.2020 - 09.2020
Job overview
- Kafe
- Accountable for:
- Prepare and cook full course meals
- Prepare and cook individual dishes and foods
- Prepare and cook special meals as instructed by chef
- Plan menus ensure quality of good and determine size of food proportions
- Maintain clean the kitchen and equipment’s, the work areas and wash dishes
Alisa Haxhimali PF
Cook
12.2019 - 05.2020
Job overview
- Bar restaurant
- Catering and delivery service at the address
- Accountable for:
- Prepare full meals, individual meals, fast foods, and fingers food
- Estimate food requirements and costs
- Prepare dishes and plan menu
- Prepare dishes for customers
- Preparing dishes for customer with food allergies or intolerance
- Make sure everything is in the kitchen and order the missing ingredients
- Keeps the inventories of the restaurant and maintains the kitchen equipment has to be clean
- Work with specialized cooking equipment (deep fryer, etc.)
- Clean kitchen and work areas, wash dishes, manage kitchen operations.
Operational & Market Risk Department Specialist
03.2017 - 06.2019
Job overview
National Bank of Greece S.ATirana
Operational
Job overview
- ALBANIA
- Accountable to: Head of Operational & Market Risk Department
- Role Objective: Understands, records, handles Operational & Market risk and limit such risk at an acceptable level by the Bank, aiming at increasing the Bank’s profitability and creating shareholder value
- Accountable for:
- Monitors, records and informs accordingly the superior officer on loss events and potential operational risks, to reduce losses that may occur during the Bank’s day-to-day operation
- In this context, guides the relevant operational risk correspondents in duly completing the relevant reports and create databases (Risk Control Self-Assessment)
- Implements the management framework decided by the relevant bodies and, in the event of significant losses or frequently recurring loss events, draw up action plans and monitor their implementation, to ensure uninterrupted operation of the unit
- Records and informs the superior officer on impacts from operational risk events that do not incur immediate loss to the Bank’s results, but weaken its position in the market, in order to minimise indirect operational risk (reputation risk)
- Prepares reports along with the Bank’s relevant units (dealing room, treasury etc.) and informs the superior officer on risks undertaken and any overshoot of approved limits related to the liquidity, interest rates, foreign exchange and interbank market, in order to maximise the Bank’s profitability and reduce market risk
- Prepares and submit to the superior officer reports on liquidity risk, to achieve profitable placements and thereby improve the Bank’s results
- Draw up proposals regarding the preparation of action plans and monitoring of their implementation in the event of significant loss or frequently recurring loss events, to ensure proper operation of the unit
- Analyse existing risk levels and propose policies, procedures and systems of the Bank in his/her area of competency, to keep risks within levels acceptable to the Bank and optimise results.
Retail NPL
Recoveries Department Specialist
08.2015 - 02.2017
Job overview
National Bank of Greece S.A
Head of Retail
Job overview
- Tirana, ALBANIA
- Accountable to:, NPL & Recoveries Department
- Role Objective: Performs the collection and supports the activities related to the Bank’s Corporate loans portfolio Accountable for:
- Performs the collection and supports the activities related to the Bank’s corporate loans portfolio
- Performs the restructuring of problematic retail loans in close collaboration with Retail and Collection Division
- Responsible for the liaising with other banks in local bank-system wide restructuring and remedial efforts
- Responsible for the daily intense follow up of the NPL Retail Loan portfolio and the immediate transferring of the cases to the attention of the direct supervisor/s
- Contacts the customers in arrears via phone and visits on living places/ working places/business places and forwards the P/D report to the direct supervisor/s
- Responsible for updating the arrears files/system with additional information related to the payment status of the customers-in-arrears and more detailed information related with each customer and the guarantors, especially their new contact data, also completes the files/system with additional information he/she discovers during this investigation phase
- In cooperation with the Branches’/Agencies’ Managers he/she investigates the reason of delinquencies in order to provide to his/her superior/s a reliable and update information about
- Establishes repayment agreement and follows up the implementation of what the debtors in arrears have promised.
National Bank of Greece SATirana
Retail Collection Specialist
07.2013 - 07.2015
Job overview
& Collection
Head of Retail
Job overview
- Department
- Role Objective: Performs the collection of the outstanding retail loans portfolio
- Accountable for:
- Performs the collection of the outstanding retail loans portfolio
- Contacts on daily basis the past due cases via phone and visits on living places/ working places/business places and forwards the p/d report to the directs supervisor/s
- Responsible for the daily intense follow up of the outstanding retail portfolio and the immediate transferring of the cases to the attention of the direct supervisor/s as per manuals, in case any delay occurs in the repayment of the instalments
- Responsible to identify loans for restructuring, arrange the necessary documentation, and reports to his/her supervisor for proposal decision.
Retail Loan Administration Specialist
01.2013 - 06.2013
Job overview
Loan, Sub
Job overview
National Bank of Greece S.A
Manager
Job overview
- ALBANIA
- Accountable to:, of LAD Sub Division
- Role Objective: Retail Loan Administration Specialist role objective is to perform an efficient control environment related to disbursement process, by ensuring structural segregation of duties between the proposal, analysis and disbursement processes
- Accountable for:
- Retail Loan Administration Specialist role objective is to perform an efficient control environment related to disbursement process, by ensuring structural segregation of duties between the proposal, analysis and disbursement processes
- Responsible for administration Retail Banking credit portfolio
- Check pre-disbursement conditions, other than legal ones, shall be controlled from the Loan Administration
- Disbursements in the system are executed according to approved and agreed terms and conditions
- Daily reports for post disbursement credit condition, Loan Disbursement, Loans transaction, early repayment, Overdrafts closure, etc
- Timely and adequate monitoring of post disbursement conditions through establishment of a database under the responsibility of LAD and submission of periodic information to the business units every months
- Adequate follow up of expiration limits for overdrafts, in terms of monitoring the expiration limits and submission of periodic information to the business units every months
- Register in the System of information related to Credit Registry and all other data related to credit facility
- Execute the amendments of the existing facilities in the system, excluding regular payment of PDs
- Responsible unit to follow up the post disbursement condition shall be part of this database
- Ensure that business units are informed in advance, at the beginning of the month, on post disbursement conditions under their area of responsibility.
National Bank of Greece S.ATirana
Branch Employee – Customer Service Representatives
01.2010 - 12.2012
Job overview
- ALBANIA
- Accountable to: Retail Sales Manager or Branch Manager if there is no Retail Sales Manager position
- Role objective: Is responsible for the provision of comprehensive and efficient customer service, as well as the effective promotion and selling of the Bank’s retail products and services to existing and new retail customers so as to increase the Bank’s client base, maximize profitability, enhance business development through cross-selling and ensure client satisfaction and retention
- Accountable for:
- Serves retail customers in a timely and efficient manner according to the Bank’s standards (complete service in one point)
- Serves customers for basic banking products and non-cash payments
- Promotes all retail products (i.e
- Housing loans, home equity loans, consumer loans, overdrafts, credit cards, debit cards, deposit products in local and foreign currency) and services (i.e
- E-banking, standing orders, foreign currency, safe boxes, money transfers / payments, cheques / bank drafts) to existing and new (potential) customers, focusing on standardized products and products packages
- Actively participates in sales campaigns (i.e
- Targeted ad hoc sales efforts) related to retail products in order to ensure the achievement of the set targets
- Analyses client’s needs and suggests to them products and services that correspond to their needs
- Prepares all necessary paperwork, collects and checks required documentation, submits forms and requests as appropriate, and monitors the progress of each client application, so that her/his request is addressed efficiently and effectively
- Follows up the proper servicing of the credit until its maturity
- Provides customers with information regarding the full spectrum of available banking products so as to further explore sales opportunities (cross selling) and maximize client retention and refers them to other Branch colleagues, as appropriate
- Informs and trains customers on the Bank’s alternative channels (i.e
- ATMs, internet and phone banking).
Branch Employee – Teller
07.2007 - 12.2009
Job overview
National Bank of Greece S.ATirana
Branch and Retail Manager
Job overview
- ALBANIA www.nbgbank.al
- Reports to, Role objective: Serves customers at the cash desk in a timely and efficient manner, ensures the accuracy and security of the transactions realized and promotes the Bank’s products and services when appropriate, aiming at the provision of high quality service compliant with the Bank’s policies and procedures
- Accountable for:
- Serves customers at the cash desk in a timely and efficient manner, ensures the accuracy and security of the transactions realized and promotes the Bank’s products and services when appropriate, aiming at the provision of high quality service compliant with the Bank’s policies and procedures
- Processes cash and cheques for deposits or withdrawals to or from accounts held at the Bank, in accordance with policies and procedures of the Bank relating to customer identity verification, authorization limits and compliance; ensures collection of any relevant fees and enters relevant transactions into the Bank’s system records
- Accepts payments, including payments for loans/cards, cash and electronic payments to third parties, in accordance with policies and procedures of the Bank relating to customer identity verification, authorization limits and compliance issues; ensures collection of any relevant fees and enters relevant transactions into the Bank’s system records
- Maintains, throughout the day, the cash limits of her/his till and looks after its proper administration by matching cash and vouchers (balancing her/his cash till) at the end of the shift and comparing cash amount to the respective figures presented in the computer generated report
- Counts and packages coins and banknotes
- Keeps abreast regarding new products and services launched by the Bank and participates in the Branch’s sales campaigns, utilizing her/his contact with customers for the achievement of the Branch’s sales targets
Education
Muharrem Çollaku
Bachelor
2005
University Overview
Economics – Marketing Manager
Universiteti "Fan S. Noli", , Albania
Public relations
Marketing research
Industrial marketing
Strategic management
International finance
International Marketing
Managerial decision-making
Marketing strategy
International economics
Transport economics
General
High School Diploma
2000
University Overview
Seneca CollegeE Quinlan Bldg 70 The Pond Road, Toronto ON M3J3M6
Associate of Arts from Creative Advertising
09.2023 - Current
University Overview
Skills
- PERSONAL SKILLS
- Internal Fraud
- Fraud and Anomaly Analysis
- Data Integrity
- Computer skills
- Good command of Microsoft Office tools
- Good research skills
- Driving licence - G2
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Timeline
Seneca College
Associate of Arts from Creative Advertising
09.2023 - Current
Catering
Cook, 19 LTD
10.2020 - 05.2022
Cook
Nelson Ruci PF, AUGUSTUS-HOTEL, Bar
06.2020 - 09.2020
Cook
Alisa Haxhimali PF
12.2019 - 05.2020
CFT Sector, Specialist
Financial Security, American Bank of Investments S.A
06.2019 - Current
Operational & Market Risk Department Specialist
03.2017 - 06.2019
Recoveries Department Specialist
Retail NPL
08.2015 - 02.2017
Retail Collection Specialist
National Bank of Greece SA
07.2013 - 07.2015
Retail Loan Administration Specialist
01.2013 - 06.2013
Branch Employee – Customer Service Representatives
National Bank of Greece S.A
01.2010 - 12.2012
Branch Employee – Teller
07.2007 - 12.2009
Operational
National Bank of Greece S.A
Head of Retail
National Bank of Greece S.A
Head of Retail
& Collection
Loan, Sub
Manager
National Bank of Greece S.A
Branch and Retail Manager
National Bank of Greece S.A
Muharrem Çollaku
Bachelor
General
High School Diploma
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