Anwar Yousouf
Edmonton,AB
Summary
Well-qualified and goal oriented worker with over 5 years experience in Truck driving. Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation, diagnosing mechanical problems, and equipment installation. Looking for a long-term position with room for advancement.
Overview
9
9
years of professional experience
Work History
Company Driver
Contentment Social Services
04.2023 - Current
- Maintained impeccable driving record and history of zero incidents.
- Performed daily vehicle inspections before and after trips.
- Operated with safety and skill to avoid accidents and delays.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Oil Change Technician
Drive Motors Services
03.2019 - Current
- Greeted customers and answered questions about oil changes and other services.
- Suggested additional services to customers in order to meet upsell goals.
- Kept shop areas neat, clean and free of safety hazards.
- Maintained fleet vehicles in good working order with preventive and corrective maintenance expertise.
- Communicated issues to leaders and helped develop solutions.
- Cultivated rapport with transportation industry professionals to streamline buying processes.
- Repaired brake, exhaust, electrical and other systems to optimal specifications.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Followed company procedures to maintain work environment in neat and orderly condition.
Delivery Truck Driver
Osman Trucking Ltd
03.2018 - 03.2019
- Forecasted manpower requirements based on daily workload and company targets.
- Optimized routes to maximize efficiency and scheduled service stops.
- Redirected shipments en route in response to customer requests.
- Delivered packages on time while developing new routes with concern for both safety and weather.
- Conducted efficient cargo transfers to maintain route schedules.
- Operated equipment such as hand trucks and carts to efficiently load and unload vehicles, consistently maintaining tight timetables.
- Checked orders at home base and customer locations to identify and correct errors.
- Offered every customer outstanding service, promoting high satisfaction and cementing loyalty.
- Organized all shipping paperwork and documented customer payments to keep records accurate and current.
- Alerted customers of late deliveries due to traffic jams and road construction, slashing inquiry calls to company support line by 100%
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues.
Day Stocker
Costco Wholesale
11.2014 - 03.2015
- Readied items for sales floor stocking by affixing tags and preparing pallets.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Delivered exemplary assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Stayed current on available products, store promotions and customer service policies to better assist with any need.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Adhered to all safety processes and procedures when stocking store to avoid falls and other injuries.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Education
Autobody Repair
NAIT
Edmonton, ABGED -
Kwantlen Park Secondary School
Surrey, BC2013
Skills
- Cross-functional team collaboration
- Self-direction
- Interpersonal communication
- Shipping procedures understanding
- Complaint resolution
- Strategic sales knowledge
- Service standard compliance
- Documentation skills
- Service scheduling
- Maintenance procedures
- Installing equipment
- Local Traffic Information
Languages
English
Full Professional
Timeline
Company Driver
Contentment Social Services
04.2023 - Current
Oil Change Technician
Drive Motors Services
03.2019 - Current
Delivery Truck Driver
Osman Trucking Ltd
03.2018 - 03.2019
Day Stocker
Costco Wholesale
11.2014 - 03.2015
Autobody Repair
NAIT
GED -
Kwantlen Park Secondary School
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