Anwar Farah
Edmonton,Canada
Summary
Dynamic and results-oriented professional with a strong foundation in customer service and management, seeking to leverage exceptional communication and relationship-building skills to drive client engagement and satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Department Member
Rafiki Electronics
08.2023 - 12.2023
- Provided exemplary customer service through personalized engagement, enhancing customer satisfaction ratings
- Conducted market research to inform sales strategies, contributing to a 10% increase in product uptake
- Collaborated with team members to meet and exceed sales targets, fostering a cooperative team atmosphere
- Tracked sales metrics and generated reports to improve sales strategies and performance
Head Manager
Kista Caffe
01.2023 - 08.2023
- Oversaw all aspects of store operations, leading to a 15% increase in sales over 6 months
- Cultivated a positive work environment through effective team-building and conflict resolution
- Established and maintained strong relationships with customers, resulting in a loyal client base
- Streamlined processes to enhance operational efficiency, achieving higher productivity levels
Head Barista
Kista Caffe
08.2022 - 12.2022
- Managed daily operations of the coffee shop ensuring quality service and customer satisfaction
- Developed and implemented customer engagement strategies that increased repeat business by 20%
- Trained and supervised a team of baristas, improving team performance and customer service skills
- Executed inventory management techniques that resulted in decreased waste and increased supply efficiency
Education
Secondary Education -
Eastleigh High School
01.2021
Trade School - undefined
Nairobi Bar School
01.2022
Computer Courses - undefined
Moya Institute of Tech
01.2021
Skills
- Excellent communication skills
- Relationship building
- Report writing
- Team collaboration
- Problem-solving
- Adaptability
- Customer service
- Organization and time management
- Analytical skills
- Time management
- Attention to detail
- Flexible and adaptable
Languages
English
Full Professional
Swahili
Professional Working
Certification
- Barista License - 2021
Timeline
Sales Department Member
Rafiki Electronics
08.2023 - 12.2023
Head Manager
Kista Caffe
01.2023 - 08.2023
Head Barista
Kista Caffe
08.2022 - 12.2022
Trade School - undefined
Nairobi Bar School
Computer Courses - undefined
Moya Institute of Tech
Secondary Education -
Eastleigh High School
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