Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Anwar Farah

Edmonton,Canada

Summary

Dynamic and results-oriented professional with a strong foundation in customer service and management, seeking to leverage exceptional communication and relationship-building skills to drive client engagement and satisfaction.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Sales Department Member

Rafiki Electronics
08.2023 - 12.2023
  • Provided exemplary customer service through personalized engagement, enhancing customer satisfaction ratings
  • Conducted market research to inform sales strategies, contributing to a 10% increase in product uptake
  • Collaborated with team members to meet and exceed sales targets, fostering a cooperative team atmosphere
  • Tracked sales metrics and generated reports to improve sales strategies and performance

Head Manager

Kista Caffe
01.2023 - 08.2023
  • Oversaw all aspects of store operations, leading to a 15% increase in sales over 6 months
  • Cultivated a positive work environment through effective team-building and conflict resolution
  • Established and maintained strong relationships with customers, resulting in a loyal client base
  • Streamlined processes to enhance operational efficiency, achieving higher productivity levels

Head Barista

Kista Caffe
08.2022 - 12.2022
  • Managed daily operations of the coffee shop ensuring quality service and customer satisfaction
  • Developed and implemented customer engagement strategies that increased repeat business by 20%
  • Trained and supervised a team of baristas, improving team performance and customer service skills
  • Executed inventory management techniques that resulted in decreased waste and increased supply efficiency

Education

Secondary Education -

Eastleigh High School
01.2021

Trade School - undefined

Nairobi Bar School
01.2022

Computer Courses - undefined

Moya Institute of Tech
01.2021

Skills

  • Excellent communication skills
  • Relationship building
  • Report writing
  • Team collaboration
  • Problem-solving
  • Adaptability
  • Customer service
  • Organization and time management
  • Analytical skills
  • Time management
  • Attention to detail
  • Flexible and adaptable

Languages

English
Full Professional
Swahili
Professional Working

Certification

  • Barista License - 2021

Timeline

Sales Department Member

Rafiki Electronics
08.2023 - 12.2023

Head Manager

Kista Caffe
01.2023 - 08.2023

Head Barista

Kista Caffe
08.2022 - 12.2022

Trade School - undefined

Nairobi Bar School

Computer Courses - undefined

Moya Institute of Tech

Secondary Education -

Eastleigh High School

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Anwar Farah