Anvi Sood
Brampton,Canada
Summary
Seeking a position that maximizes the utilization of knowledge and potential, fostering both personal and professional growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Distribution Coordinator
TJX Canada
06.2023 - 09.2024
- Worked as DISTRIBUTION COORDINATOR in TJX, scanned orders and completed before time to get them ready for shipment.
- Coordinated with sales and production teams to ensure accurate forecasting of product demand and efficient allocation of resources.
- Implemented process improvements that increased overall productivity within the distribution center.
- Reduced shipping errors by creating clear packing guidelines and training staff on proper procedures.
- Received loads, checked merchandise and tagged with warehouse IDs.
Customer Service Representative
Teleperformance
09.2022 - 07.2023
- Worked as a CUSTOMER SERVICE REPRESENTATIVE in Tourism Industry (Expedia group) , where I had to take 50-60 calls per day in order to resolve customer concerns and ensure their satisfaction
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
HOSPITALITY–HOTEL AND RESTAURANT MANAGEMENT PROGRAM - Hospitality
CAMBRIAN COLLEGE
Toronto, ON10-2024
HIGH SCHOOL EDUCATION -
BUDHA DAL PUBLIC SCHOOL
07.2020
Skills
- Customer Service
- Adaptability and Flexibility
- Multitasking
- Computer Proficiency
- Excellent Communication
- Fluent in English
- Writing Proficiency
- Working Under Pressure
- Teamwork
- Paperwork Processing
Certification
- Food Handlers Certification
- TICO certified
- CPR Certified (Level C)
- Ontario Security Guard License
Languages
English
Full Professional
French
Elementary
Availability
MONDAY-SATURDAY (Anytime of the day)
Authorized to work 40 hours or above per week
Timeline
Distribution Coordinator
TJX Canada
06.2023 - 09.2024
Customer Service Representative
Teleperformance
09.2022 - 07.2023
- Food Handlers Certification
- TICO certified
- CPR Certified (Level C)
- Ontario Security Guard License
HOSPITALITY–HOTEL AND RESTAURANT MANAGEMENT PROGRAM - Hospitality
CAMBRIAN COLLEGE
HIGH SCHOOL EDUCATION -
BUDHA DAL PUBLIC SCHOOL
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