ANVESHA VERMA
Brampton
Summary
Highly motivated and reliable customer service professional with 2+ years of experience in dynamic, fast-paced environments. Recognized for strong communication skills, attention to detail, and a calm, solution-oriented approach. Committed to delivering outstanding customer experiences and contributing positively to team success.
Overview
4
4
years of professional experience
Work History
Food and Beverage Associate
Canada’s wonderland
Vaughan
04.2025 - Current
- Managed food and beverage service operations during peak park hours.
- Provided excellent customer service in fast-paced food environments.
- Resolved customer inquiries and complaints with professionalism and care.
- Stocked shelves with merchandise as needed throughout the day.
- Maintained cleanliness and organization of workstations and dining areas.
TRUCK DISPATCHER
AUTOMAN EXPRESS
Bolton
03.2024 - 12.2024
- Maintained effective and timely communication with drivers to provide route details, load information, and delivery updates.
- Ensured timely and accurate completion of all necessary paperwork.
- Prepared manifests and shipping documents for each load dispatched.
- Aided customers in resolving concerns and questions about their shipments.
- Built strong rapport with drivers through effective communication and problem-solving abilities.
- Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
SALES ASSOCIATE
Chatr Mobile
YYZ Pearson International Airport
05.2023 - 03.2024
- Handled multiple cashier duties including receiving payments, issuing receipts, and performing accurate change calculations.
- Ensured excellent customer service while greeting customers.
- Developed promotional strategies to boost sales volume.
- Executed protocol for returns, exchanges, and refunds in adherence to organization guidelines.
- Delivered courteous and prompt attention to customer concerns.
- Kept up-to-date knowledge of sales techniques, return policies, and security measures.
IELTS TRAINER
AIM OVERSEAS
Kashipur
01.2022 - 03.2023
- Instructed students on the four components of the IELTS exam: reading, writing, listening, and speaking.
- Arranged practice exams to help students become acquainted with the format of the IELTS exam.
- Stayed updated on alterations to test format and areas of focus, modifying lesson plans to offer students current guidance on the latest proficiency requirements.
- Administered practice tests to evaluate student progress and identify areas needing improvement.
- Worked collectively with fellow instructors to strategize classroom exercises that encouraged active participation.
Education
DIPLOMA - HEALTH ADMINISTRATION
GEORGIAN COLLEGE
TORONTO, ON04-2025
Skills
- Documentation Management
- Efficient time management
- Stress Tolerance
- Critical Decision-Making
- Relationship Building
- Conflict resolution techniques
- Quality Assurance
- Oral and written communications
References
Available upon request
Languages
- English, Advanced
- HINDI, Native/Bilingual
- PUNJABI, Native/Bilingual
Timeline
Food and Beverage Associate
Canada’s wonderland
04.2025 - Current
TRUCK DISPATCHER
AUTOMAN EXPRESS
03.2024 - 12.2024
SALES ASSOCIATE
Chatr Mobile
05.2023 - 03.2024
IELTS TRAINER
AIM OVERSEAS
01.2022 - 03.2023
DIPLOMA - HEALTH ADMINISTRATION
GEORGIAN COLLEGE