Anuwar Iddriss Mustapha
Toronto,ON
Summary
Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. Ambitious in advancing personal expertise and company sales performance. I always strive by working and making a significant contribution to attain organizational goals and objectives. I am a young energetic man who is result oriented with the zeal to innovate and achieve. With the needed orientation and on-the-job training, I shall be more than able to execute my duties and contribute my quota towards the continued success of the company I find myself in.
Overview
8
8
years of professional experience
Work History
Sales Assistant
COBS BREAD
Scarborough, ON
01.2024 - Current
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Replenished merchandise on shelves as needed throughout the day.
- Assisted customers with returns, exchanges and refunds.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Maintained cleanliness of the sales floor area at all times.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Accepted and completed cash, check and credit card payments.
- Fostered relationships with customers to expand customer base and retain business.
Inventory Controller (Logistics, Proc, Warehousing)
Herbalife
Accra, Ghana
09.2019 - 12.2024
- Maintained accurate inventory records and documents.
- Monitored stock levels, identified potential stock shortages, and recommended solutions to ensure adequate supply of items.
- Conducted regular physical counts of inventory and reconciled with computer generated reports.
- Identified discrepancies between physical count and computer records; investigated causes and resolved issues.
- Managed the return process for defective products from customers or vendors as necessary.
- Performed weekly cycle counts of selected inventories to verify accuracy of system data versus actual quantities on hand.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
Warehouse/Transport Coordinator
Herbalife
Accra, Ghana
03.2017 - 08.2019
- Supervised the ship-to operations of over 500 lines to customers nationwide on daily basis
- I ensure data is accurately updated into the oracle computer system and manual recording systems; coordinated the daily replenishment of products at the picking area; and contributed to development of the queuing and carrier integration systems to reduce pick-up waiting times, shipping delays and increase customer satisfaction
- Handled shipping of high value items with zero instances of damaged goods for more than 400 operation days
- Ensured proper shipping procedures for transportation of products and investigate shipping delays enquiries from the shipping companies (FedEx/ DHL) to align customers
- Prepared invoices for customers detailing charges for transportation services rendered.
- Assisted in resolving disputes or complaints from customers regarding late deliveries or damaged goods.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Handled customer inquiries regarding shipping information, scheduling issues and other related topics.
Shipping Clerk
FedEX
Accra, Ghana
09.2016 - 02.2017
- Involved in determining the method of shipments, utilizing knowledge of shipping procedures, routes, and rates
- I supervised the generation and affixing of shipping labels on packed cartons for over 100,000 orders on monthly basis for over 20 clients
- Sorting shipments for multiple locations to avoid routing mismatch
- Provided assistance in the loading and unloading process of goods from vehicles when necessary.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
- Organized storage areas to maximize movement and minimize labor.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
Education
Advanced Diploma - Business Management
Seneca College of Applied Arts And Technology
North York, ON11-2025
BSc. Logistics and Supply Chain Management -
Kwame Nkrumah University of Science and Technology
01.2022
HND Purchasing and Supply -
Takoradi Polytechnic
01.2015
Skills
- Opening and closing procedures
- Merchandising proficiency
- Stock management
- ERP Systems
- Order Picking
- Cycle counting
- Packaging and Labeling
- Barcode scanning
Accomplishments
- Awarded Employee of the first and final Quarter & Employee of the Year 2022- Herbalife Ghana Ltd
References
Available on request
Timeline
Sales Assistant
COBS BREAD
01.2024 - Current
Inventory Controller (Logistics, Proc, Warehousing)
Herbalife
09.2019 - 12.2024
Warehouse/Transport Coordinator
Herbalife
03.2017 - 08.2019
Shipping Clerk
FedEX
09.2016 - 02.2017
Advanced Diploma - Business Management
Seneca College of Applied Arts And Technology
BSc. Logistics and Supply Chain Management -
Kwame Nkrumah University of Science and Technology
HND Purchasing and Supply -
Takoradi Polytechnic
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