Anusua Mondal
Vancouver,Canada
Summary
Dedicated and results-driven retail and cashier professional with over five years of experience in leading global brands such as Old Navy, Zara, H&M, Jimmy Choo, and Forever 21. Demonstrates a proven ability to deliver exceptional customer service, manage high-volume transactions with precision, and uphold visual merchandising standards in dynamic, fast-paced environments. Currently pursuing an MBA at University Canada West and equipped with relevant certifications in retail sales, loss prevention, and customer service. Seeking a part-time role to leverage my skills and contribute to a dynamic work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Brand Associate / Cashier
Old Navy
Vancouver, Canada
09.2024 - Current
- Process an average of 100+ daily customer transactions with 100% accuracy using POS systems.
- Support floor merchandising and promotional set-ups, resulting in a 25% increase in sales.
- Facilitate loyalty program enrollment, contributing to improved customer retention.
- Maintain organized inventory and restock key products efficiently during high-volume hours.
- Train new associates on store policies and procedures.
Cashier & Front-Line Associate
Church's Texas Chicken
Burnaby, Canada
07.2024 - 09.2024
- Ensure efficient, courteous, and accurate cash handling during peak hours.
- Resolve customer inquiries and complaints professionally, maintaining a 95% satisfaction rate.
- Collaborate with team members to ensure operational compliance and cleanliness exceeding 98%.
- Assist in training new hires on POS systems and transaction protocols.
Sales Consultant
Jimmy Choo
Kolkata, India
03.2023 - 03.2024
- Delivered luxury retail experiences to high-value clientele, driving a 30% increase in repeat business.
- Processed transactions discreetly while managing CRM updates and boutique-level merchandising.
- Collaborated with visual teams for seasonal campaigns, resulting in an 18% increase in foot traffic.
- Monitored inventory for exclusive stock, ensuring 99% availability and accuracy.
- Generated daily reports on sales activities for management review.
Sales Associate
Zara
Kolkata, India
02.2022 - 03.2023
- Handled over 150 POS transactions daily with a 99.9% accuracy rate.
- Supported inventory audits and product tagging initiatives during seasonal transitions.
- Reduced checkout line wait time by improving self-checkout assistance and queue coordination.
- Trained new staff on service etiquette and register processes.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Retail Associate
H&M
Kolkata, India
02.2021 - 02.2022
- Facilitated smooth checkout operations and reconciled registers with less than 0.1% variance.
- Provided assistance in maintaining visual displays and conducting promotional resets.
- Led loyalty program sign-up campaigns, exceeding weekly targets by 20%.
- Managed fitting room protocols and improved merchandise turnaround efficiency.
Sales Assistant
Forever 21
Kolkata, India
01.2020 - 01.2021
- Performed cashier duties including returns and exchanges with full compliance to store policies.
- Supported sales promotions and upselling of accessories, driving seasonal revenue growth.
- Assisted in floor plans and markdown revisions in coordination with department leads.
- Maintained visual consistency across fast-moving product lines.
Education
MBA - Business Administration
University Canada West
Vancouver, BC12-2025
B.A.,LLB (Hons) - Law and Justice
Amity University
Kolkata, India01-2023
Skills
- Point-of-Sale (POS) Operations
- Transaction Accuracy
- Cash Handling
- End-of-Day Reconciliation
- Inventory Management
- Stock Replenishment
- Visual Merchandising
- Promotional Execution
- Customer Service
- Conflict Resolution
- Loss Prevention
- Compliance Awareness
- Sales Conversion
- Upselling Techniques
- Bilingual Communication
Certification
- WHMIS (Workplace Hazardous Materials Information System), Active
- Retail Sales Associate Certificate, Retail Council of Canada
- Campus Ambassador: International Model
- Internship at Dhir & Dhir Advocates & Solicitors United Nations
- Internship at Desai & Diwanji Advocates, Solicitors & Notaries
Availability
Fully flexible: Available Monday through Sunday, 10:00 AM to 11:00 PM
Timeline
Brand Associate / Cashier
Old Navy
09.2024 - Current
Cashier & Front-Line Associate
Church's Texas Chicken
07.2024 - 09.2024
Sales Consultant
Jimmy Choo
03.2023 - 03.2024
Sales Associate
Zara
02.2022 - 03.2023
Retail Associate
H&M
02.2021 - 02.2022
Sales Assistant
Forever 21
01.2020 - 01.2021
MBA - Business Administration
University Canada West
B.A.,LLB (Hons) - Law and Justice
Amity University