Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Career Note/ Career break
Hobbies and Interests
Generic

Anusree Biswas

Los Angeles

Summary

I bring over 6 years of combined customer service, retail, and sales experience across the U.S., India, and Europe, with proven skills in transaction management, upselling, team collaboration, and shift dependability.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Walgreens
09.2023 - Current
  • Delivered outstanding customer service by assisting with inquiries, resolving issues promptly, and ensuring a seamless shopping experience. Handled cash, credit, and digital transactions with 100% accuracy; balanced cash drawer consistently.
  • Proactively promoted Walgreens’ credit card membership program, exceeding sales goals.
  • Supported inventory and stocking processes, keeping shelves organised and the store operational. Collaborated with team members to complete tasks efficiently and maintain a positive work environment.
  • Assisted with closing procedures, working late shifts when needed to ensure readiness. Recognised for dependability, adaptability, and ability to manage multiple priorities.

Customer Sales Executive

Trip Factory (Kremlin Square Pvt. Ltd.)
09.2021 - 01.2022
  • Delivered customized travel solutions, managing sales packages via TF Nexus.
  • Guided customers on visas, packages, and travel tips, boosting satisfaction and repeat sales. Coordinated with hotel, flight, and pricing teams to finalise bookings.
  • Generated leads, maintained reports, and participated in training sessions to improve service delivery.

Distributor

FK Distribution A/S
03.2020 - 10.2020
  • Sorted and delivered newspapers/advertising materials on schedule with accuracy.
  • Reported delivery issues through digital tracking systems to ensure accountability.

Cashier

Dunkin Donuts
06.2018 - 01.2019
  • Processed daily transactions quickly and accurately, handling cash and digital payments.
  • Registered customers for loyalty programs, boosting repeat business.
  • Resolved customer complaints and maintained clean, organised workstations.

Cashier

Duane Reade
12.2017 - 03.2018
  • Assisted customers with purchases, returns, and exchanges, maintaining service accuracy.
  • Advised on beauty and promotional products, enrolling customers into reward programs.
  • Stocked shelves and maintained store cleanliness to enhance customer experience.

Customer Care Executive

Rave PCS
04.2017 - 11.2017
  • Assisted walk-in customers and managed phone-based service/sales inquiries.
  • Processed invoices, payments, and online activations using QuickBooks.
  • Upsold calling cards and mobile accessories, increasing store sales revenue.

Customer Care Officer

Ritisha Infotech
03.2012 - 04.2014
  • Company Overview: Sony Service Centre & Showroom
  • Handled customer service requests for mobile devices and electronics.
  • Opened service tickets, coordinated with technicians, and ensured resolution follow-ups.
  • Provided in-store technical support and guided customers through product services.

Education

M.S. - Human Rights

University of Calcutta
01.2009

B.S. - Psychology

University of Calcutta
01.2007

Higher Secondary - undefined

Lake School for Girls
Kolkata, WB
01.2004

Secondary - undefined

Lake School for Girls
Kolkata, WB
01.2002

Diploma - Fine Arts (Painting)

Pracheen Kala Kendra
01.2002

Skills

  • Customer Service Leadership
  • Team Supervision
  • Shift Management
  • Staff Training & Mentorship
  • Performance Monitoring
  • Conflict Resolution
  • Operations Oversight
  • Store Opening & Closing Procedures
  • Sales Coaching & Target Achievement
  • Inventory Control & Merchandising
  • Cash Handling & Reconciliation
  • Process Improvement
  • Workforce Scheduling & Delegation
  • Customer Satisfaction & Retention
  • Health, Safety & Compliance

Certification

  • Diploma in Computer Application – CMC Academy, Kolkata, India
  • MS Office Certification – Chitrack Institute of Computers, Kolkata, India
  • Panel Discussion Participant: Global Warming – Myth or Reality (IBSA, British Council, WB Academy of Science & Technology)

Languages

English- (80/100)
Bengali- (100/100)
Hindi- (80/100)

Timeline

Customer Service Associate

Walgreens
09.2023 - Current

Customer Sales Executive

Trip Factory (Kremlin Square Pvt. Ltd.)
09.2021 - 01.2022

Distributor

FK Distribution A/S
03.2020 - 10.2020

Cashier

Dunkin Donuts
06.2018 - 01.2019

Cashier

Duane Reade
12.2017 - 03.2018

Customer Care Executive

Rave PCS
04.2017 - 11.2017

Customer Care Officer

Ritisha Infotech
03.2012 - 04.2014

B.S. - Psychology

University of Calcutta

Higher Secondary - undefined

Lake School for Girls

Secondary - undefined

Lake School for Girls

Diploma - Fine Arts (Painting)

Pracheen Kala Kendra

M.S. - Human Rights

University of Calcutta

Career Note/ Career break

  • 02/2022 – 08/2023: Relocated between India and the U.S. due to family responsibilities and transition planning.
  • 11/2020 – 08/2021: Travelled between Denmark and India for family reasons and personal well-being while maintaining employability through short-term projects and continuous learning.
  • 02/2019 – 02/2020: Relocated between the U.S. and Europe due to family responsibilities and transition planning.

Hobbies and Interests

Creative arts, painting, and design, Travel and cultural exploration, Volunteering and community engagement, Fitness and active lifestyle (yoga, meditation, strength training, wellness)
Anusree Biswas