Anusree Biswas
Los Angeles
Summary
I bring over 6 years of combined customer service, retail, and sales experience across the U.S., India, and Europe, with proven skills in transaction management, upselling, team collaboration, and shift dependability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
09.2023 - Current
- Delivered outstanding customer service by assisting with inquiries, resolving issues promptly, and ensuring a seamless shopping experience. Handled cash, credit, and digital transactions with 100% accuracy; balanced cash drawer consistently.
- Proactively promoted Walgreens’ credit card membership program, exceeding sales goals.
- Supported inventory and stocking processes, keeping shelves organised and the store operational. Collaborated with team members to complete tasks efficiently and maintain a positive work environment.
- Assisted with closing procedures, working late shifts when needed to ensure readiness. Recognised for dependability, adaptability, and ability to manage multiple priorities.
Customer Sales Executive
Trip Factory (Kremlin Square Pvt. Ltd.)
09.2021 - 01.2022
- Delivered customized travel solutions, managing sales packages via TF Nexus.
- Guided customers on visas, packages, and travel tips, boosting satisfaction and repeat sales. Coordinated with hotel, flight, and pricing teams to finalise bookings.
- Generated leads, maintained reports, and participated in training sessions to improve service delivery.
Distributor
FK Distribution A/S
03.2020 - 10.2020
- Sorted and delivered newspapers/advertising materials on schedule with accuracy.
- Reported delivery issues through digital tracking systems to ensure accountability.
Cashier
Dunkin Donuts
06.2018 - 01.2019
- Processed daily transactions quickly and accurately, handling cash and digital payments.
- Registered customers for loyalty programs, boosting repeat business.
- Resolved customer complaints and maintained clean, organised workstations.
Cashier
Duane Reade
12.2017 - 03.2018
- Assisted customers with purchases, returns, and exchanges, maintaining service accuracy.
- Advised on beauty and promotional products, enrolling customers into reward programs.
- Stocked shelves and maintained store cleanliness to enhance customer experience.
Customer Care Executive
Rave PCS
04.2017 - 11.2017
- Assisted walk-in customers and managed phone-based service/sales inquiries.
- Processed invoices, payments, and online activations using QuickBooks.
- Upsold calling cards and mobile accessories, increasing store sales revenue.
Customer Care Officer
Ritisha Infotech
03.2012 - 04.2014
- Company Overview: Sony Service Centre & Showroom
- Handled customer service requests for mobile devices and electronics.
- Opened service tickets, coordinated with technicians, and ensured resolution follow-ups.
- Provided in-store technical support and guided customers through product services.
Education
M.S. - Human Rights
University of Calcutta
01.2009
B.S. - Psychology
University of Calcutta
01.2007
Higher Secondary - undefined
Lake School for Girls
Kolkata, WB01.2004
Secondary - undefined
Lake School for Girls
Kolkata, WB01.2002
Diploma - Fine Arts (Painting)
Pracheen Kala Kendra
01.2002
Skills
- Customer Service Leadership
- Team Supervision
- Shift Management
- Staff Training & Mentorship
- Performance Monitoring
- Conflict Resolution
- Operations Oversight
- Store Opening & Closing Procedures
- Sales Coaching & Target Achievement
- Inventory Control & Merchandising
- Cash Handling & Reconciliation
- Process Improvement
- Workforce Scheduling & Delegation
- Customer Satisfaction & Retention
- Health, Safety & Compliance
Certification
- Diploma in Computer Application – CMC Academy, Kolkata, India
- MS Office Certification – Chitrack Institute of Computers, Kolkata, India
- Panel Discussion Participant: Global Warming – Myth or Reality (IBSA, British Council, WB Academy of Science & Technology)
Languages
English- (80/100)
Bengali- (100/100)
Hindi- (80/100)
Timeline
Customer Service Associate
Walgreens
09.2023 - Current
Customer Sales Executive
Trip Factory (Kremlin Square Pvt. Ltd.)
09.2021 - 01.2022
Distributor
FK Distribution A/S
03.2020 - 10.2020
Cashier
Dunkin Donuts
06.2018 - 01.2019
Cashier
Duane Reade
12.2017 - 03.2018
Customer Care Executive
Rave PCS
04.2017 - 11.2017
Customer Care Officer
Ritisha Infotech
03.2012 - 04.2014
B.S. - Psychology
University of Calcutta
Higher Secondary - undefined
Lake School for Girls
Secondary - undefined
Lake School for Girls
Diploma - Fine Arts (Painting)
Pracheen Kala Kendra
M.S. - Human Rights
University of Calcutta
Career Note/ Career break
- 02/2022 – 08/2023: Relocated between India and the U.S. due to family responsibilities and transition planning.
- 11/2020 – 08/2021: Travelled between Denmark and India for family reasons and personal well-being while maintaining employability through short-term projects and continuous learning.
- 02/2019 – 02/2020: Relocated between the U.S. and Europe due to family responsibilities and transition planning.
Hobbies and Interests
Creative arts, painting, and design, Travel and cultural exploration, Volunteering and community engagement, Fitness and active lifestyle (yoga, meditation, strength training, wellness)