Summary
Overview
Work History
Education
Skills
Availability
Languages
Timeline
Generic

ANUSHREE UNNI

Scarborough,ON

Summary

Dynamic hospitality professional with a proven track record in delivering exceptional guest experiences and contributing to team success. Seeking an opportunity at Marriott Toronto where I can leverage my diverse hospitality background, passion for service excellence, and commitment to Marriott's core values to make a meaningful impact in any role I undertake within the organization.

Overview

3
3
years of professional experience

Work History

Walmart Booth Attendant

Walmart
08.2023 - 09.2023
  • Improved customer satisfaction by providing timely and efficient service at the booth.
  • Ensured smooth operations by maintaining an organized and clean booth area.
  • Increased revenue with upselling techniques and promoting special offers or events.
  • Enhanced customer loyalty through friendly interactions and personalized recommendations.

Greeter & Server

The Travancore
03.2022 - 04.2023
  • Greeted guests warmly upon arrival, providing information on promotions, menus, and services to enhance their dining experience.
  • Coordinated seating arrangements and managed guest reservations to optimize restaurant efficiency.
  • Provided attentive and personalized service to guests, taking orders accurately and efficiently to ensure a memorable dining experience.
  • Demonstrated knowledge of menu items, including ingredients and preparation methods, to assist guests with selections and accommodate dietary preferences.
  • Collaborated with team members to maintain cleanliness and organization in the dining area, including setting tables, clearing dishes, and resetting for the next service.
  • Handled guest payments accurately and efficiently, processing transactions and resolving any billing discrepancies with professionalism and courtesy.

Concierge - Guest Services

The Raviz Resort & Spa Kadavu
01.2021 - 02.2022
  • Provided personalized assistance and recommendations to guests, including booking reservations, arranging transportation, and organizing activities, to enhance their overall stay experience.
  • Acted as a liaison between guests and various hotel departments to fulfill guest requests and ensure seamless service delivery.
  • Demonstrated strong communication skills and a deep understanding of local attractions and amenities to assist guests in maximizing their enjoyment of their stay.
  • Managed guest inquiries and concerns promptly and effectively, resolving issues with professionalism and courtesy to maintain guest satisfaction.
  • Collaborated with team members to maintain a welcoming atmosphere in the lobby and ensure guests felt valued and cared for throughout their stay.

Education

International Business Management - Business Administration

Seneca College of Applied Arts And Technology
North York, ON
12.2023

Skills

Service Orientation

Fine Dining/Luxury Service Knowledge

Flexible Schedule

Highly Motivated

Quality-Driven

Excellent Communication Skills

Attention to Detail

Problem-Solving

Constant Walking & Standing

Hospitality Industry Knowledge

Availability

Full time and Part time availability with Weekends.

Languages

English
Hindi
Tamil
Malayalam

Timeline

Walmart Booth Attendant

Walmart
08.2023 - 09.2023

Greeter & Server

The Travancore
03.2022 - 04.2023

Concierge - Guest Services

The Raviz Resort & Spa Kadavu
01.2021 - 02.2022

International Business Management - Business Administration

Seneca College of Applied Arts And Technology

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ANUSHREE UNNI