Anushree Iyengar
Toronto,Canada
Summary
Detail-oriented and results-driven professional with extensive experience in customer service and social media marketing, seeking to leverage analytical skills, client relationship expertise, and digital marketing knowledge to contribute to organizational success. Skilled in managing high-volume tasks and resolving complex issues with efficiency, while fostering collaboration across teams to drive performance. Recognized for enhancing customer satisfaction, improving retention, and delivering measurable results through strategic communication and data-driven insights.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pizza Nova Head Office
Toronto, Canada
06.2023 - Current
- Effectively managed a high volume of inbound customer calls, averaging over 100 calls daily, while educating customers on company products and promotions and facilitating order placements.
- Attained a remarkable 98% score in evaluated quality assurance audits by consistently adhering to all key performance indicators (KPIs) and delivering exceptional customer satisfaction.
- Analyzed customer feedback and behavior to identify trends and opportunities, contributing insights to improve service strategies and drive customer retention.
- Collaborated with internal departments to investigate and resolve payment discrepancies, maintaining accuracy in customer accounts.
- Demonstrated leadership skills by voluntarily assisting new team members in understanding company protocols and delivering seamless customer interactions.
Cashier and Customer Service Representative
Nilgiris
Toronto, Canada
01.2023 - 06.2024
- Handled daily cash, card, and digital payment transactions with accuracy, maintaining 100% error-free records and reconciling end-of-day reports.
- Assisted customers with billing inquiries, refunds, and payment issues, ensuring a smooth and positive experience across all interactions.
- Maintained up-to-date knowledge of payment policies, pricing changes, and product offerings to provide accurate information to customers.
Social Media Marketing
Yellow360
India
12.2021 - 12.2022
- Managed campaigns across platforms, boosting engagement and follower growth while improving ROI through data-driven strategies.
- Developed creative, unique content to stand out in competitive digital spaces and leveraged emerging trends for sustained online growth.
- Aligned social media efforts with broader marketing objectives, ensuring seamless collaboration with clients and internal teams.
- Conducted competitor analysis and optimized posting schedules to maximize audience engagement and identify market opportunities.
Education
Marketing Management -
Centennial College
CanadaAdvertising in Media Management -
Humber College
CanadaBachelor of Arts - Journalism And Mass Communication
St Pauls College
IndiaSkills
- Customer relationship management
- Payment reconciliation
- Quality assurance auditing
- Social media management
- Team collaboration
- Effective communication
- Time management
- Strong verbal and written communication
- Client relations and retention
- Problem solving
Certification
- Excel: PivotTables
- Digital Marketing Simternship
- Google Ads Certification
- Content Creation: Strategy and Tools
- Marketing on LinkedIn
Timeline
Customer Service Representative
Pizza Nova Head Office
06.2023 - Current
Cashier and Customer Service Representative
Nilgiris
01.2023 - 06.2024
Social Media Marketing
Yellow360
12.2021 - 12.2022
Marketing Management -
Centennial College
Advertising in Media Management -
Humber College
Bachelor of Arts - Journalism And Mass Communication
St Pauls College
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