Anushna Karpuram
Scarborough,ON
Summary
Sales Operations and Digital Advertising Delivery Professional with experience across global ad operations, campaign delivery, performance optimization, and sales enablement. Proven ability to operate in fast paced, SLA driven environments, supporting sales and account teams to achieve performance goals. Strong background in digital media platforms, operational execution, stakeholder management, and process improvement. Adept at working with cross functional and global teams to drive delivery excellence, and scalable operations.
Overview
9
9
years of professional experience
Work History
Administrative Coordinator
Total Credit Recovery
01.2026 - Current
- Coordinated daily operations to support efficient workflow across departments.
- Collaborated with team members to resolve operational issues promptly.
- Handled correspondence and inquiries, ensuring timely responses to clients' needs.
- Gathered, entered and updated data to maintain departmental records and databases.
- Communicated with clients to negotiate payment plans and resolve disputes.
- Documented all communications and transactions accurately in the system.
Digital Media Senior Associate – GOC
Google Operations Center
Hyderabad, India
02.2020 - 05.2023
- Led end-to-end digital advertising campaign delivery and execution using DV360, Campaign Manager, and exchange buying platforms for enterprise clients.
- Partnered closely with sales and account management teams to ensure SLA adherence, campaign optimization, and delivery predictability.
- Owned troubleshooting, root cause analysis, and escalation management for complex ad delivery and performance issues.
- Conducted performance analysis and optimization, improving campaign efficiency, pacing, and delivery outcomes.
- Drove process improvements and workflow optimization, reducing turnaround time, and improving operational efficiency.
- Collaborated with global stakeholders across multiple regions, ensuring standardized processes, and execution consistency.
- Supported reporting, performance reviews, and continuous improvement initiatives.
Digital Media Specialist
Cognizant Technologies
Hyderabad, India
02.2020 - 08.2021
- Monitored customer reviews across multiple channels such as Google My Business, Yelp, Facebook.
- Assisted in the preparation of presentations, reports, memos, letters, spreadsheets and other documents related to business support operations.
- Evaluated client's current business needs, identifying areas of improvement and providing tailored solutions.
- Built online presence through organic search engine optimization techniques such as link building and keyword research.
- Developed innovative solutions for increasing website traffic through organic search results.
Seller Support Associate
Amazon Development Centre
Hyderabad, India
10.2016 - 09.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed end-to-end reconciliation processes for multiple accounts.
Education
MBA - Technology, Innovation, Entrepreunership
International Business University
Toronto, ON09-2025
Skills
- Sales operations and enablement
- Global delivery management
- Digital advertising operations (DV360, Campaign Manager, Exchange Buying)
- SLA and performance management
- Process improvement and optimization
- Client and stakeholder management
- Data analysis and reporting
- Escalation and issue resolution
- Cross-functional collaboration
Timeline
Administrative Coordinator
Total Credit Recovery
01.2026 - Current
Digital Media Senior Associate – GOC
Google Operations Center
02.2020 - 05.2023
Digital Media Specialist
Cognizant Technologies
02.2020 - 08.2021
Seller Support Associate
Amazon Development Centre
10.2016 - 09.2019
MBA - Technology, Innovation, Entrepreunership
International Business University