Anushka Shahreen

• Conducted thorough candidate verification, maintaining the integrity of the IELTS testing process
• Supervised exam room to prevent malpractice, ensuring a fair test environment
• Managed distribution and collection of test materials
• Reporting any test irregularities to uphold the integrity of IDP Education's test delivery standards.

• Preparing merchandise for the floor and attending to the customers' unique shopping needs
• Directing customers by escorting them to suggestive racks and cash counters
• Handling customer complaints in cash
• Driving sales through engagement of customers and sharing product knowledge.

• Responded to candidate emails, addressing inquiries and guiding IELTS document submissions
• Verified candidate details by matching them with their identification.
• Generated candidate registration report and data transfer
• Entered exam marks and backed up audio files.
• Ensured data retention and integrity through secure processes.

• Responsible for maintaining a high level of professionalism with clients
• Maintained high ratings through positive rapport with every caller
• Taking customer calls regarding billing issues, product problems and service questions
• Update customer information in the customer service database during and after each call.