Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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HARIOM SHARMA

Vancouver,Canada

Summary

Customer Service Representative with exceptional oral and written communication, active listening, and analytic problem-solving abilities. Enhances customer experiences by employing service-oriented behaviours, gaining an understanding of customer needs, and offering customised solutions to foster customer loyalty. Customer service expert with knowledge of service delivery and demonstrated multitasking skills. Committed to maintaining professional relationships for the purpose of increasing profitability and driving business results.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Store Manager

HiFive Chicken
Abbotsford, British Columbia
02.2024 - Current
  • Managed daily store operations, improving efficiency and reducing costs.
  • Led a team of More than 20 employees, enhancing productivity and customer service.
  • Increased sales by more than 10 % through targeted marketing and promotions.
  • Improved customer satisfaction by addressing issues swiftly.
  • Controlled inventory, reducing shrinkage .
  • Managed budgets, consistently meeting financial targets.
  • Built strong vendor relationships, securing favorable terms.

Supervisor

Churches Texas Chicken
Richmond, BC
01.2023 - 05.2024
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Implemented innovative strategies to enhance customer service standards within the organization.

Package Handler

UPS
Richmond, BC
07.2023 - 12.2023
  • Followed safety regulations to maintain safe work environment
  • Removed jams and unblocked conveyor system to maintain flow of goods
  • Proved successful working within tight deadlines and a fast-paced environment
  • Used hand-held scanners and physical logs to accurately track item movements
  • Maintained accurate records of incoming and outgoing packages and shipments for future reference.

Uniformed Protection Officer

Real Canadian Superstore
Richmond, BC
02.2023 - 06.2023
  • Participated in loss prevention and safety programs
  • Detected, investigated and reported hazardous workplace incidents and issues
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Monitored CCTV cameras and alarm systems for security breaches.

Sales Associate + Front Desk Receptionists

Fastway Cable TV
Ludhiana, India
03.2021 - 11.2022
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items
  • Engaged in friendly conversation with customer to better uncover individual needs
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

ASSOCIATE OF SCIENCE -

Capilano University
North Vancouver, BC

HIGH SCHOOL DIPLOMA -

G.M.T Public Senior Secondary School
Ludhaina, India

Skills

  • Team Leadership
  • Operations Management
  • Retail Inventory Management
  • Budgeting & Financial Management
  • Risk Management
  • Shift Scheduling
  • Work Planning and Prioritization
  • Root Cause Analysis
  • MS Office Proficient

Certification

  • Serving it Right
  • Food Safe Level 1
  • MS Office
  • Programming Languages (Python and MySQL) Programming Languages (C++)
  • Security License BC

Languages

  • English
  • Hindi
  • Punjabi

Timeline

Store Manager

HiFive Chicken
02.2024 - Current

Package Handler

UPS
07.2023 - 12.2023

Uniformed Protection Officer

Real Canadian Superstore
02.2023 - 06.2023

Supervisor

Churches Texas Chicken
01.2023 - 05.2024

Sales Associate + Front Desk Receptionists

Fastway Cable TV
03.2021 - 11.2022

ASSOCIATE OF SCIENCE -

Capilano University

HIGH SCHOOL DIPLOMA -

G.M.T Public Senior Secondary School

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HARIOM SHARMA