ANUSHKA DAYARATHNA
Edmonton
Summary
Experienced in delivering exceptional customer service, hardworking and responsible professional who excels both independently and as part of a team. Flexible approach to job assignments, adept at multitasking and paying close attention to detail. Known for positive attitude and strong work ethic, thrives in challenging, fast-paced, and high-stress environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Housekeeper
Connecting Care Southfort Bend
09.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Attending to emergency ’’ SARA’’ alarm for senior residents.
Guest Experience Expert
JW Marriott ICE District
04.2023 - Current
- Maintaining all cleaning equipment and materials in a safe and sanitary working condition
- Responsible for Sweeping, vacuuming, polishing and mopping hard floors in public areas & rooms
- Responsible for emptying trash receptacles and disposing of waste
- Responsible for Cleaning mirrors and other glass surfaces and washing blinds in public areas & rooms
- Ensure security of guest rooms and the privacy of guests
- Reporting any technical issues
Lead Night Cleaner and Room Attendant
Kananaskis Mountain Lodge
01.2019 - 03.2023
- Upheld company standards of cleanliness in all assigned areas, ensuring a consistently polished appearance.
- Improved overall building appearance with thorough mopping, vacuuming, and dusting.
- Adhered to safety protocols while handling chemicals, minimizing risk of injury or accidents on the job site.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Assisted in inventory management, stocking cleaning supplies to minimize downtime during shifts.
- Optimized efficiency by completing specific assignments within given deadlines without compromising quality.
- Provided excellent customer service when interacting with patrons, addressing inquiries or directing them to appropriate personnel.
- Enhanced workplace cleanliness by meticulously sanitizing surfaces and high-touch areas.
Station Master - Manager
Sri Lanka Railway Department
01.2012 - 11.2019
- Managing and supervising the station staff, scheduling, training, and performance evaluations
- Collaborating with other departments within the railway system, such as operations, maintenance, and customer service
- Ensuring the safety and security of passengers and staff at the station
- Responsible for maintaining financial records, handling and managing cash transactions, monitoring and tracking station expenses
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Established team priorities, maintained schedules and monitored performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled costs to keep business operating within budget and increase profits.
Prison Officer
Sri Lanka Prison Department
01.2008 - 01.2012
- Observe inmate behavior, enforce rules and regulations, and control the inmate population
- Responsible for maintaining a secure environment by monitoring inmates, conducting regular patrols, and preventing unauthorized activities or potential escapes
- Responsible for completing paperwork, maintaining records, and documenting incidents or any relevant information
- Maintained order within the facility by enforcing rules, regulations, and disciplinary actions consistently.
- Observed behavior of residents individually and in groups.
- Protected inmate rights by ensuring fair treatment according to established guidelines and regulations.
- Ensured prison security by conducting regular cell searches and maintaining strict adherence to safety protocols.
- Managed high-risk situations calmly and effectively, using de-escalation techniques when necessary.
- Conducted routine and emergency head counts.
- Responded to emergency situations and de-escalated hostile confrontations.
- Facilitated group therapy sessions for inmates struggling with addiction or mental health issues for better outcomes.
Education
College certificate - Arts
NALANADA COLLEGE
Colombo, Western provinceHIGHER DIPLOMA IN COMPUTER - COMPUTER
Science Land Information Technology
Colombo, Western provinceSkills
- Time Management
- Management
- Supervising Experience
- Adaptability
- Teamwork
- Customer service
- Cleaning techniques
- Hospitality background
- Excellent oral and written communication
- Deep cleaning expertise
- Customer-oriented
- Physically strong
- Complex Problem-solving
Certification
- Class 5 Licence
- WHMIS Certification, 04/01/24 to 04/30/27
- WHMIS with GHS
- CPR Certification, 04/01/24 to 04/30/26
Languages
English
Full Professional
Timeline
Housekeeper
Connecting Care Southfort Bend
09.2024 - Current
Guest Experience Expert
JW Marriott ICE District
04.2023 - Current
Lead Night Cleaner and Room Attendant
Kananaskis Mountain Lodge
01.2019 - 03.2023
Station Master - Manager
Sri Lanka Railway Department
01.2012 - 11.2019
Prison Officer
Sri Lanka Prison Department
01.2008 - 01.2012
- Class 5 Licence
- WHMIS Certification, 04/01/24 to 04/30/27
- WHMIS with GHS
- CPR Certification, 04/01/24 to 04/30/26
College certificate - Arts
NALANADA COLLEGE
HIGHER DIPLOMA IN COMPUTER - COMPUTER
Science Land Information Technology
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