Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anushka Bhatia

Kitchener,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Customer Care Representative

Telus International
02.2022 - 10.2022
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Utilized CRM systems to accurately track customer interactions and update account information.

Collections Agent

Encore Capital Group
02.2017 - 04.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
  • Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns
  • Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
  • Processed payments and applied to customer balances.

Education

Master of International Business Management - Business Management

Lambton College of Applied Arts And Technology
Sarnia, ON
08.2023

B.com - Accounting And Finance

CKD Institute of Management & Technology
Amritsar, Punjab, India
06.2016

Skills

  • Custom Order Management
  • Appointment Scheduling
  • Payment Processing
  • Database Research
  • Data Entry
  • Customer Service
  • Conflict Mediation
  • Attention to Detail
  • Social Media Management
  • Multitasking
  • Computer Literacy
  • Effective Communication
  • Process Improvement
  • MS Office
  • POS Systems and Ordering Platforms

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Care Representative

Telus International
02.2022 - 10.2022

Collections Agent

Encore Capital Group
02.2017 - 04.2018

Master of International Business Management - Business Management

Lambton College of Applied Arts And Technology

B.com - Accounting And Finance

CKD Institute of Management & Technology

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Anushka Bhatia