Anushka Bhandari
Surrey,BC
Summary
Driven professional with a proven track record in customer service and sales at Staples, adept at managing high-stress situations and resolving customer complaints with empathy, enhancing loyalty and repeat business. Actively monitor surroundings. Skilled in multitasking and critical thinking, with proficiency in Microsoft Excel, ensuring efficient problem-solving and financial accuracy.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Kfc/taco Bell
11.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Sales Associate
Staples
06.2023 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Monitored and authorized entrance and departure of customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Associate of Commerce And Business Administration - Accounting
Capilano University
North Vancouver, BC04.2025
High School Education -
St Francis School
Amritsar06.2022
Skills
- Customer Service
- Problem-solving abilities
- Multitasking, Stress handling
- Critical Thinking
- Microsoft Excel
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Kfc/taco Bell
11.2023 - 01.2024
Sales Associate
Staples
06.2023 - 10.2023
Associate of Commerce And Business Administration - Accounting
Capilano University
High School Education -
St Francis School
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