Anusha Mercy Joseph
Moncton,Canada
Summary
Dedicated customer service professional with over 3 years of experience in diverse roles such as resident attendant, receptionist, and investigation specialist. Demonstrates exceptional skills in communication, team leadership, and customer relationship management, consistently fostering a supportive and harmonious work environment. Committed to enhancing operational efficiency and customer satisfaction through effective collaboration and innovative problem-solving.
Overview
3
3
years of professional experience
Work History
RA (Resident Attendant)
The Briarlea
01.2024 - Current
- Proactively addressed resident complaints and needs to ensure a positive and comfortable living environment.
- Provided personalized care and assistance to meet the diverse needs of residents, fostering their well-being and satisfaction.
- Built and maintained strong relationships with residents and their families, fostering trust and ensuring they felt welcomed and confident in the services provided.
- Communicated effectively with team members to ensure seamless care delivery and mutual support in achieving operational excellence.
Receptionist
Chartwell
09.2022 - 01.2024
- Addressed guest inquiries and resolved complaints promptly, ensuring a high level of satisfaction and a positive experience.
- Collaborated effectively with housekeeping, security, and engineering teams to manage multiple tasks simultaneously, maintaining organization during high-pressure periods.
- Maintained professional interactions with customers, vendors, and colleagues, fostering strong relationships and smooth operations.
- Guided and trained new employees, ensuring they were well-equipped to meet service standards and contribute effectively to team goals.
Receptionist/Kitchen assistant
Tandoori tonight
11.2022 - 04.2023
- Warmly greeted customers, actively listened to understand their needs, and directed them to appropriate services or solutions.
- Handled incoming phone calls, providing accurate information about services and addressing inquiries promptly.
- Managed customer concerns and issues with professionalism, ensuring a positive resolution and enhancing client satisfaction.
- Consistently delivered exceptional service to create a favorable impression and achieve high levels of customer satisfaction.
- Assisted kitchen staff during busy periods and maintained cleanliness of the restaurant to ensure a safe and welcoming environment.
RE INVESTIGATION SPECIALIST
HireRight
03.2022 - 08.2022
- Maintained regular contact with informants to collect actionable information on criminal activities and suspects.
- Evaluated the credibility and reliability of sources by analyzing statements obtained through interviews and interrogations.
- Partnered with team members and coordinated joint investigations across multiple jurisdictions and states, ensuring efficient and cohesive efforts.
- Prepared and submitted detailed reports on background investigations, emphasizing special findings and critical insights.
- Conducted thorough background checks to gather information on individuals’ character, financial status, and personal history.
- Educated customers on available products and services, addressing their needs and preferences effectively.
- Handled and resolved customer inquiries promptly, ensuring satisfaction and maintaining service excellence.
CUSTOMER SERVICE ASSOCIATE
Zolo Stays
10.2021 - 03.2022
- Effectively utilized active listening skills to address customer questions and resolve complaints, ensuring a positive customer experience.
- Responded to customer phone calls promptly and courteously, providing accurate information and assistance.
- Successfully performed tasks assigned by management, demonstrating flexibility and a proactive attitude.
- Delivered outstanding service by addressing customer concerns with care and developing tailored solutions to meet their needs.
- Informed customers about special pricing, promotions, and company offerings, enhancing their understanding and driving engagement.
- Trained new team members on product knowledge, service protocols, and best practices, minimizing process gaps and ensuring operational efficiency.
Education
Project Management
Georgian College Of Applied Arts And Technology
Barrie, ONBachelor of Science - Mathematical Sciences
Marian College Kuttikanam
Kerala, IndiaSkills
- Performance Management
- Time Management
- Team Leadership
- Employee Training
- Cross-functional Management
- Customer Relationship Management
- Communication
- Customer Service
- Project Management
- Quality Assurance
- Strategic Planning
References
References are available upon request.
Languages
English
Malayalam
Hindi
Tamil
Timeline
RA (Resident Attendant)
The Briarlea
01.2024 - Current
Receptionist/Kitchen assistant
Tandoori tonight
11.2022 - 04.2023
Receptionist
Chartwell
09.2022 - 01.2024
RE INVESTIGATION SPECIALIST
HireRight
03.2022 - 08.2022
CUSTOMER SERVICE ASSOCIATE
Zolo Stays
10.2021 - 03.2022
Project Management
Georgian College Of Applied Arts And Technology
Bachelor of Science - Mathematical Sciences
Marian College Kuttikanam
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