Anusha Jatan
Surrey,BC
Summary
At BAJ Electric Ltd, I excelled in enhancing customer satisfaction and retention, leveraging complaint handling and team collaboration skills. Streamlined processes reduced wait times significantly, while my adeptness in account management and customer needs assessment ensured high-quality service delivery. My proactive approach in resolving inquiries underscored a commitment to excellence and operational efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service
BAJ Electric Ltd
06.2022 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Fleetwood Park Secondary
Surrey, BC06.2025
Skills
Complaint Handling
Social Media
Team Collaboration
Payment management
Customer Retention
Customer Needs Assessment
Account Management
Languages
English
Full Professional
Hindi
Elementary
Timeline
Customer Service
BAJ Electric Ltd
06.2022 - Current
High School Diploma -
Fleetwood Park Secondary
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