Anusha Dhimal
Calgary,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Reservation and Cargo Agent
Northwestern Airlease
Fort Smith, NT
08.2022 - 08.2023
- Provided customer service in accordance with company policies and procedures.
- Manage customer inquiries, providing detailed information about reservations, fares, and flight schedules.
- Process bookings, ticketing, and reservations accurately and efficiently using reservation systems and software.
- Handle last-minute changes, cancellations, or re-bookings efficiently, providing alternative solutions and maintaining customer satisfaction.
- Prepare and maintain reports related to reservations, cancellations, and occupancy rates for management review.
- Assisted customers with cargo handling, loading, and unloading activities.
- Created labels that accurately identified packages by content type, origin and destination locations .
- Resolved customer complaints promptly in a professional manner.
- Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
Front Desk Receptionist
Kobaisy Dental Clinic
Fort Smith, NT
07.2022 - 12.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Explained policies and procedures to visitors.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Sales Associate, American Eagle Outfitter
Alshaya Group
Dubai,UAE
04.2017 - 09.2020
- Greet and assist customers in a friendly and professional manner, understanding their needs and offering product or service recommendations.
- Assisted customers with product selection, sizing and styling.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Utilize persuasive sales techniques to close deals, upsell products, and maximize sales opportunities.
- Assist in maintaining a visually appealing and organized store layout, arranging merchandise displays to attract customers.
- Process transactions accurately using POS (Point of Sale) systems, handling cash, credit, or other payment methods.
Clinical Supervisor
TPO Nepal
, Nepal
02.2015 - 05.2017
- Managed clinical supervision activities.
- Provide guidance, mentorship, and supervision to clinical staff, ensuring adherence to professional standards and best practices.
- Supervise the implementation and delivery of clinical programs or services, ensuring quality and effectiveness in meeting client needs.
- Foster a collaborative and supportive environment among clinical teams, encouraging teamwork and effective communication.
- Provide consultation on complex cases, offering clinical expertise and guidance to address challenging client situations.
- Oversee documentation practices, ensuring accuracy and completeness of client records and reports.
- Develop and conduct training sessions, workshops, or seminars for staff to enhance clinical skills, knowledge, and best practices.
- Participated in team meetings to discuss best practices for client care.
- Ensured that all safety protocols were followed at all times in the facility.
Psychosocial Counsellor
TPO Nepal
, Nepal
04.2011 - 03.2015
- Provided Individual, group, couple and family psychosocial counseling services.
- Offer immediate support and intervention during crises or emotional distress, providing coping strategies and emotional stabilization.
- Develop personalized treatment plans and goals in collaboration with clients, outlining strategies for addressing their concerns and fostering positive change.
- Collaborate with other professionals, including psychiatrists, social workers, or community organizations, for holistic client care.
- Maintain accurate and confidential client records, documenting assessments, progress notes, and treatment plans in compliance with ethical and legal standards.
- Engage in ongoing training, workshops, or certifications to stay updated on therapeutic modalities and best practices.
- Maintained accurate and up-to-date records of client progress and treatment plans.
- Monitored clients' daily activities and responded appropriately when needed.
- Assigned group or family sessions to assist with modifying problem behaviors.
- Referred individuals to outside resources and services for additional support.
- Conduct psychosocial assessments to understand clients' emotional, social, and psychological needs.
Education
Post Graduate in Psychology - Counselling Psychology
College of Counselling And Social Studies
NepalBachelor of Arts - Socialogy/Psychology
Damak Multiple Campus
Skills
- Phone Etiquette
- Cargo Loading
- Delivery estimations
- Lost shipment tracing
- Freight bills preparation
- Multitasking
- Professionalism
- Professional Demeanor
- Effective Communication
- Problem-solving abilities
- Mental Health Support
- Client Counseling
- Front Office Management
- Clerical Support
- Customer Service
- Office Organization
- Time management abilities
Languages
English
Professional
Nepali
Professional
Hindi
Professional
Timeline
Reservation and Cargo Agent
Northwestern Airlease
08.2022 - 08.2023
Front Desk Receptionist
Kobaisy Dental Clinic
07.2022 - 12.2022
Sales Associate, American Eagle Outfitter
Alshaya Group
04.2017 - 09.2020
Clinical Supervisor
TPO Nepal
02.2015 - 05.2017
Psychosocial Counsellor
TPO Nepal
04.2011 - 03.2015
Post Graduate in Psychology - Counselling Psychology
College of Counselling And Social Studies
Bachelor of Arts - Socialogy/Psychology
Damak Multiple Campus
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