Anusan Kannathas
Ajax,Ontario
Summary
Professional emergency communication specialist with extensive experience in high-stakes environments. Proven track record of ensuring rapid and accurate dispatch of emergency services, maintaining clear communication, and adapting to evolving scenarios seamlessly. Reliable team player with strong crisis management skills and commitment to public safety.
Overview
9
9
years of professional experience
Work History
EMERGENCY ADVISOR
OnStar
08.2022 - Current
- Serve as first point of contact for members in life-threatening situations, collecting and relaying critical information to dispatchers for timely police, fire, and EMS response.
- Provide pre-arrival instructions to patients, ensuring first responder efficiency and compliance with policies and laws.
- Assist law enforcement in tracking stolen vehicles and missing persons across North America, following jurisdictional procedures and maintaining active case monitoring.
- Maintain composure under stress, multitask multiple emergencies, and collaborate closely with law enforcement for swift resolutions.
CUSTOMER SERVICE CONSULTANT/TEAM MANAGER
Rogers
06.2019 - 07.2022
- Delivered exceptional customer service as first point of contact, resolving concerns and ensuring customer satisfaction through effective communication and product knowledge.
- Supervised a team of 7 agents, ensuring adherence to company policies, regulations, and performance targets.
- Handled live chat support, troubleshooting billing and technical issues using multiple systems, demonstrating adaptability and technical proficiency.
CUSTOMER SERVICE REPRESENTATIVE
U-Haul
03.2020 - 11.2020
- Ensured timely vehicle rentals and maintenance, promoting safety and customer satisfaction while dispatching trucks across the country.
- Provided live chat support for reservations, confirming and rescheduling customer needs with a focus on efficiency and service excellence.
- Maintained clean and sanitized premises, showcasing attention to detail and commitment to public safety.
BAKER / CASHIER / SUPERVISOR
Tim Hortons Store #5839
07.2016 - 05.2019
- Oversaw daily store operations, supervising staff, managing schedules, and ensuring compliance with safety and service standards.
- Handled customer interactions as a cashier, delivering prompt and friendly service while maintaining operational efficiency.
Education
BACHELOR'S OF SCIENCE - POPULATION HEALTH STUDIES
University of Toronto
Scarborough, ON 09.2021
Skills
- Emergency Response & Crisis Management
- Strong Communication & De-escalation Skills
- Proficient in Microsoft Office and Technology
- Knowledge of Medical Terminology & Public Health
- CPR, AED, and EMD (IAED) Certified
- APCO Certified
- Problem Solving & Decision Making Under Pressure
- Customer Service & Public Relations
- Team Collaboration & Independent Work
- Accurate Reporting & Documentation
- Fluency in English and Tamil
- Excellent Organizational & Leadership Skills
- Analytical thinking
- Time management
- Critical thinking
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Timeline
EMERGENCY ADVISOR
OnStar
08.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
U-Haul
03.2020 - 11.2020
CUSTOMER SERVICE CONSULTANT/TEAM MANAGER
Rogers
06.2019 - 07.2022
BAKER / CASHIER / SUPERVISOR
Tim Hortons Store #5839
07.2016 - 05.2019
BACHELOR'S OF SCIENCE - POPULATION HEALTH STUDIES
University of Toronto
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