Anureet Kaur
Halifax,Nova Scotia
Summary
Detail-oriented Office Administrator and customer service professional with 6+ years of experience in front desk reception, scheduling, and office administration. Proven ability to manage high-volume environments, deliver exceptional customer service, and maintain accurate records and billing processes. Strong organizational, communication, and problem-solving skills, with the ability to work independently and adapt to evolving workplace needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Front Desk Operations)
Indigo Parking
Halifax, NS
06.2024 - 04.2026
- Achieved efficient front desk reception operations by managing 100+ daily customer interactions and coordinating service inquiries, resulting in improved customer satisfaction and streamlined office administration
- Achieved accurate billing and payment processing by handling transactions, maintaining records, and resolving payment inquiries, resulting in reliable financial tracking and reduced discrepancies
- Achieved a clean, organized, and welcoming reception area by maintaining tidiness and supporting daily administrative tasks, resulting in a professional and client-focused environment
Manager (Office Administration & Team Leadership)
Tim Hortons
Halifax, NS
01.2023 - 06.2024
- Achieved improved operational efficiency by managing scheduling, staff coordination, and daily office administration functions, resulting in enhanced productivity and service delivery
- Achieved consistent financial accuracy by overseeing cash handling, deposits, and point-of-sale systems, resulting in reliable billing and reporting processes
- Achieved strong team performance by training staff, resolving customer concerns, and working independently with minimal supervision, resulting in improved service quality and reduced operational errors
Service Advisor (Scheduling & Administrative Support)
Apple
Vancouver, BC
01.2020 - 12.2022
- Achieved efficient scheduling and calendar management by coordinating service appointments using booking systems, resulting in reduced wait times and optimized workflow
- Achieved clear and professional written correspondence by documenting service updates and maintaining accurate client records, resulting in improved communication and service consistency
- Achieved high customer satisfaction by applying sound judgment and problem-solving skills to resolve technical issues, resulting in strong client relationships and repeat business
Education
High School Dipoma
India03-2019
Associate of Science -
Columbia College
Vancouver01-2022
Skills
- Front Desk Reception
- Office Administration
- Scheduling & Calendar Management
- Customer Service Excellence
- Billing & Payment Processing
- POS Systems
- Microsoft Office & Excel
- Written Correspondence
- Organizational Skills
- Problem Solving & Sound Judgment
- Time Management
- Team Leadership
Certification
- First Aid & CPR (CSA Approved)
- Valid Class 5 Driver's License (Clean Abstract)
Languages
English, Hindi, Punjabi
Timeline
Customer Service Representative (Front Desk Operations)
Indigo Parking
06.2024 - 04.2026
Manager (Office Administration & Team Leadership)
Tim Hortons
01.2023 - 06.2024
Service Advisor (Scheduling & Administrative Support)
Apple
01.2020 - 12.2022
High School Dipoma
Associate of Science -
Columbia College