Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANUREET KAUR

Brampton,ON

Summary

Customer-focused service and operations professional with over 5 years of experience handling high-volume customer interactions, processing transactions, and resolving inquiries in fast-paced environments. Proven ability to build strong customer relationships, manage order accuracy, and deliver efficient, solution-oriented service. Skilled in communication, problem-solving, and using digital systems to support daily operations. Seeking to contribute strong customer service and organizational skills in a professional environment.

Overview

7
7
years of professional experience

Work History

Customer Service & Operations Manager

Tim Hortons
Cambridge, Ontario
10.2022 - 12.2025

1. Managed high-volume customer orders daily, while ensuring accuracy and fast service delivery.

2. Resolved customer inquiries, complaints, and service issues professionally to maintain strong customer relationships.

3. Processed transactions, handled billing, and maintained accurate order records using POS and digital systems.

4. Trained and supervised staff to deliver consistent, high-quality customer service.

5. Monitored inventory levels, and ensured product availability to meet customer demand.

6.Improved operational efficiency through effective workflow management and communication.

Senior Customer Service Associate

Chawla Restaurant
Cambridge, Ontario
03.2023 - 06.2024

1. Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

2. Stayed up-to-date on menu changes to help customers make food choices.

3. Trained staff members on use of POS system.

4. Increased restaurant revenue by upselling menu items and promoting daily specials.

Customer Service Operations Supervisor

Tim Horton's
Cambridge, Ontario
03.2019 - 10.2022

1. Supervised daily customer service operations, and ensured a smooth workflow.

2. Responded to customer concerns, and provided effective solutions.

3. Handled cash transactions and maintained accurate financial records.

4. Supported staff, and ensured adherence to service standards.

5. Conducted performance evaluations and provided constructive feedback to team members.

Customer Service Manager

Kelseys Original Roadhouse
Guelph, Ontario
04.2022 - 09.2022

1. Handled customer inquiries and resolved service issues using strong problem-solving and communication skills.

2. Processed customer transactions, and ensured billing accuracy.

3. Built positive relationships with customers to increase satisfaction and retention.

4. Trained team members on customer service procedures and POS systems.

5. Supported daily operations in a fast-paced, customer-focused environment.

Education

Bachelor of Science - Home Science

Government Home Science College
07.2016

Diploma - Certificate - Project Management

Conestoga College
08.2020

Associate of Applied Science - Food, Safety and Quality Assurance

Conestoga College
12.2019

Skills

1 Customer service and account support

2 Order processing and transaction management

3 Customer inquiry resolution

4 Phone, email, and in-person communication

5 Problem solving and conflict resolution

6 Microsoft Office (Excel, Word, Outlook)

7 Pos and digital systems

8 Inventory coordination

9 Team collaboration

10 Data entry and record keeping

Timeline

Senior Customer Service Associate

Chawla Restaurant
03.2023 - 06.2024

Customer Service & Operations Manager

Tim Hortons
10.2022 - 12.2025

Customer Service Manager

Kelseys Original Roadhouse
04.2022 - 09.2022

Customer Service Operations Supervisor

Tim Horton's
03.2019 - 10.2022

Bachelor of Science - Home Science

Government Home Science College

Diploma - Certificate - Project Management

Conestoga College

Associate of Applied Science - Food, Safety and Quality Assurance

Conestoga College
ANUREET KAUR