Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
Generic

Anureet Kaur

Vancouver,Canada

Summary

Extremely motivated and passionate in whatever I choose to do. Strong Interpersonal communication skills and know how to handle and deal with different kinds of people and circumstances. Equally effective, independent and in cooperation with others. Have patience to deal with different situations. I have good communication and interactive skills because in my previous jobs I have been doing customer service in which I used to interact with customers and manage all the tasks together at the workplace. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Concierge

Delliote Summit
04.2022 - Current
  • Good ability to organise everything and be responsible towards every event at the workplace
  • Good ability to work as a team with enthusiasm
  • Good hospitality abilities with good sense of humour
  • Oriented towards problem-solving situations
  • Knows how to keep track of things in improving customer service satisfaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.

Assistant Manager

Subway
02.2022 - 03.2024
  • Positioned skilled staff in key areas throughout shift to optimize department productivity
  • Generated reports to assess performance and adjust
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas
  • Addressed internal and customer-related issues each day and affected strategic resolutions
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day
  • Reviewed employee performance every month and delivered constructive feedback to improve weaknesses
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Office Administrator

Best Buy Headquarters
03.2020 - 02.2022
  • Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research
  • Ensured that every customer is met with the most exceptional customer service
  • Maintain polite and professional communication via phone, e-mail, and mail
  • Anticipate the needs of others to ensure their seamless and positive experience
  • Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
  • Manage calendars, invoices
  • To check inventory levels and ordering, making sure that everything is settled accordingly.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

Associate of Arts - Arts And Sciences Coursework

CAPILANO UNIVERSITY
North Vancouver, Canada
01.2022

High School Diploma -

Angel Heart Senior Secondary School
Punjab, India
01.2019

Skills

  • New employee mentoring
  • Effective customer upselling
  • Making effective decisions
  • Customer service
  • Developing financial plans
  • Customer engagement and support
  • Computer skills
  • Prospecting skills
  • Staff training and Leadership skills
  • Issue resolution
  • Customer retention abilities
  • Strong Excel skills
  • Customer Service

Certification

  • BC valid drivers license (have my own vehicle to commute)
  • Valid BST License
  • Valid Food Safe license
  • Valid First Aid level 1 (OFA 1 license)
  • Valid WHMIS License

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Additional Information

Licenses and certifications

BC valid drivers license (have my own vehicle to commute)

Valid BST License

Valid Food Safe license

Valid First Aid level 1 (OFA 1 license)

Valid WHMIS License

Timeline

Concierge

Delliote Summit
04.2022 - Current

Assistant Manager

Subway
02.2022 - 03.2024

Office Administrator

Best Buy Headquarters
03.2020 - 02.2022

Associate of Arts - Arts And Sciences Coursework

CAPILANO UNIVERSITY

High School Diploma -

Angel Heart Senior Secondary School

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Anureet Kaur