Summary
Overview
Work History
Education
Skills
Timeline
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Anureet Kaur

Cambridge,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Tim Hortons
10.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

Customer Service Representative

Chawla's Indian Bistro And Party Hall
03.2023 - Current


  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Increased efficiency and team productivity by promoting operational best practices.

Guest Service Manager

Kelseys Original Roadhouse
04.2022 - 09.2022
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Created and managed accurate occupancy forecasts and budgets.
  • Understood and implemented safety and emergency procedures.
  • Monitored staff training, scheduling and shift changes.

Operations Supervisor

Tim Hortons
09.2020 - 09.2022
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Dance Instructor

Ryan International School
06.2016 - 03.2018
  • Planned routines for recitals and performances.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.

Education

Diploma Certificate - Project Management

Conestoga College
Kitchener, ON
09.2020

Associate of Applied Science - Food Safety And Quality Assurance

Conestoga College
Cambridge, ON
12.2019

Bachelor of Science - Home Science

Government Home Science College
Chandigarh, India
05.2016

Skills

  • Critical Thinking
  • Customer Service
  • Staff Training
  • Microsoft Word
  • Calm and Professional Under Pressure
  • Managing Multiple Tasks
  • Customer Relations
  • Money Handling Abilities
  • Team Development
  • POS Systems Expertise
  • Problem-Solving Ability
  • Policy and Procedure Adherence

Timeline

Customer Service Representative

Chawla's Indian Bistro And Party Hall
03.2023 - Current

Assistant Manager

Tim Hortons
10.2022 - Current

Guest Service Manager

Kelseys Original Roadhouse
04.2022 - 09.2022

Operations Supervisor

Tim Hortons
09.2020 - 09.2022

Dance Instructor

Ryan International School
06.2016 - 03.2018

Diploma Certificate - Project Management

Conestoga College

Associate of Applied Science - Food Safety And Quality Assurance

Conestoga College

Bachelor of Science - Home Science

Government Home Science College

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Anureet Kaur