ANUREET BIMB
Caledon,ON
Summary
Driven by a passion for excellence and a knack for fostering positive workplace cultures, I excelled at TD Canada Trust, where I leveraged my expertise in PeopleSoft and talent acquisition to significantly enhance HR processes. Recognized for surpassing customer satisfaction goals by 25%, my blend of technical proficiency and dedication to teamwork has consistently delivered impactful results.
Overview
7
7
years of professional experience
Work History
Human Resources Coordinator
TD Canada Trust
Markham, Canada
06.2022 - 02.2024
- As a Human Resources Coordinator at TD, I oversaw various background processes for internal and external job candidates across the organization
- I managed critical tasks such as processing background security checks, setting up payroll, and collaborating with cross-functional teams like Talent Acquisition, Adjudication, and Hire Coordinators
- My attention to detail and adherence to established internal control mechanisms ensure data accuracy and integrity of employee records and position management changes
- Led the social committee to plan and execute engaging events and activities for three teams, fostering a positive workplace culture and improving team morale
- Mentored and trained multiple new team members while effectively managing my daily tasks, demonstrating my commitment to supporting my colleagues and contributing to their professional development
- Collaborated with US HR teams to manage their work volume, leveraging my cross-border experience and enhancing inter-team communication and collaboration
- Utilized my advanced proficiency in Microsoft Excel, PeopleSoft, First Advantage, and Workday to efficiently and effectively execute HR tasks, ensuring timely completion and high-quality results
- Ensured data accuracy and integrity of employee records and position management changes through my meticulous attention to detail and adherence to established internal control mechanisms, contributing to HR's success and improving the organization's overall data quality
Personal Banking Associate
TD Canada Trust
Georgetown, Canada
04.2021 - 06.2022
- As a Personal Banking Associate, I had been instrumental in helping young clients start their financial journeys, leveraging my expertise to provide personalized advice and guidance that enables them to meet their financial goals
- Through regular check-ins and ongoing communication, I have identified opportunities for clients to save money, earn money, and save time, providing value beyond basic banking services
- Additionally, I have successfully referred clients to other advisors, financial planners, and TD mortgage agents, demonstrating my commitment to delivering a holistic financial experience and helping clients access the full range of TD's offerings
- Consistently exceeded quarterly metrics for customer satisfaction, sales goals, and business tools utilization by proactively building strong customer relationships and delivering exceptional results that contributed to the organization's overall success
- Nominated and recognized for outstanding performance and teamwork, demonstrating my commitment to excellence and my ability to collaborate effectively with colleagues to achieve shared goals
- Through a positive attitude and a willingness to go above and beyond, I have consistently delivered results that have earned me recognition and respect from colleagues and management alike
- Actively involved in non-profit organizations within the company, including The Shoebox Project for Women, United Way, and TD Charitable Foundation
- Through my passion for giving back and my commitment to making a difference in the community, I have contributed to the organization's corporate social responsibility efforts and demonstrated my leadership skills and dedication to making a positive impact
Customer Experience Associate
TD Canada Trust
Brampton, Canada
06.2019 - 03.2021
- As a Customer Experience Associate, I was tasked with leading the front line by taking care of customers initial needs and ensuring they receive the optimal customer service experience
- In addition, I actively engaged in meaningful conversations to uncover additional needs and create leads for advisors for small business, investments, and real estate
- Consistently recognized for exceptional customer service survey e-mails
- Recognized by advisors for high quality mortgage leads which lead to multiple renewals and refinances
- Nominated by management and peers for various Quarterly Spotlight Awards
Associate Representative
Royal Capital Investment Group
Brampton, Canada
10.2016 - 05.2019
- As an Associate Representative I proactively called individuals to identify potential clients for real estate lending needs and deepened existing customer relationships by ensuring they received exceptional customer service
- Once clients were identified I ensured that legal disclosures and notifications were up to date and provided to all clients in a timely fashion, adhering to compliance guidelines
- Created a book of business from a proactive call log, which lead to 8 million dollars' worth of mortgages being closed in Q1 2019
- Increased leads to mortgage agents by 25% quarter over quarter from November 2017 to May 2019
- Utilized SAP to ensure funded deals complied with regulations, facilitated accurate and timely agent payments, and monitored lender payments to the brokerage
Sales Associate
Kitchen Stuff Plus
Brampton, Canada
09.2016 - 11.2017
- As a Sales Associate at Kitchen Stuff Plus, I balanced customer service excellence with operational responsibilities
- I supported daily sales activities while also ensuring efficient store operations by handling cash, managing inventory, and training new team members
- My role involved directly engaging with customers, addressing their inquiries, and ensuring a smooth shopping experience
- Accurately balanced cash drawers at the end of each shift and reconciled daily transaction totals
- Regularly monitored and replenished inventory to ensure product availability and optimize store presentation
- Collaborated with management to train and onboard new staff, streamlining the onboarding process with targeted initiatives
- Responded to customer inquiries in a timely manner, gathering necessary information and delivering effective solutions
Education
BA - Psychology
York University
12.2021
Skills
- Microsoft office Suite
- Cisco Jabber
- Database Skills
- E-mail Management Skills
- Google Drive
- Software Skills
- First Advantage
- PeopleSoft
- Workday
- SAP
- Salesforce
- Payroll coordination
- Talent acquisition
- Payroll processing
- Docusign
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Full Professional
Urdu
Full Professional
References
References available upon request.
Timeline
Human Resources Coordinator
TD Canada Trust
06.2022 - 02.2024
Personal Banking Associate
TD Canada Trust
04.2021 - 06.2022
Customer Experience Associate
TD Canada Trust
06.2019 - 03.2021
Associate Representative
Royal Capital Investment Group
10.2016 - 05.2019
Sales Associate
Kitchen Stuff Plus
09.2016 - 11.2017
BA - Psychology
York University
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