Anurag Yadav
Edmonton,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
Anttal Transportation
Edmonton, AB
10.2022 - 08.2023
- Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
- Maintained up-to-date records of freight movement and shipment tracking information in the system.
- Assigned deliveries to drivers according to their availability and route optimization guidelines.
- Prepared shipping documents such as bills of lading, invoices, packing slips.
- Developed relationships with carriers and vendors to ensure optimal pricing and service levels.
- Created reports related to dispatching activities such as fuel usage statistics or number of loads dispatched daily, weekly, monthly.
Customer Service Coordinator
Canadian Motor Freight
Mississauga, ON
10.2020 - 08.2022
- Provided customer service assistance to customers via phone and email.
- Developed relationships with customers to ensure satisfaction.
- Monitored customer service calls and provided feedback on performance.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Maintained accurate records of customer interactions and transactions.
- Performed data entry tasks related to customer accounts and order processing.
Sales Associate
Leon's Furniture
Winnipeg, MB
11.2017 - 05.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Upsold additional items based on customer interests and needs.
- Answered incoming telephone calls to provide store, products and services information.
Education
Dental Office Administrator - Office Administration
Robertson College
Edmonton, AB07.2024
MBA - Finance & Retail
International School of Business & Research
Bangalore, IN06.2009
Bachelor of Commerce - Accounts
Lucknow University
Lucknow, IN06.2006
Skills
- Customer Service
- Finance Management
- Vendor Negotiations
- Policy Administration
- Revenue Forecasting
- Business Development
- MS Office
Languages
English
Full Professional
Punjabi
Professional
Hindi
Native/ Bilingual
Certification
- Six Sigma Black Belt - BSI London.
Timeline
Dispatch Coordinator
Anttal Transportation
10.2022 - 08.2023
Customer Service Coordinator
Canadian Motor Freight
10.2020 - 08.2022
Sales Associate
Leon's Furniture
11.2017 - 05.2018
Dental Office Administrator - Office Administration
Robertson College
MBA - Finance & Retail
International School of Business & Research
Bachelor of Commerce - Accounts
Lucknow University
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