Anurag Wilson
London,ON
Summary
Highly motivated and versatile professional with a strong foundation in Finance and Global Economy. Known for strong analytical abilities, identifying patterns and trends to drive informed decision-making and uncover valuable business insights. Passionate about continuous learning, creating value, and delivering excellence in every endeavor. Skilled in delivering outstanding customer experiences, multitasking, and resolving complex challenges with efficiency and empathy. My commitment to collaboration ensures active stakeholder engagement for achieving optimal outcomes.
Overview
5
5
years of professional experience
Work History
Dietary Server
Levante Living- Grandwood Park
03.2024 - Current
- Active Listening and Customer Service: Demonstrated exceptional listening skills and the ability to anticipate and address customer needs with care and empathy.
- Problem-Solving in a Service-Oriented Context: A proven track record of resolving concerns promptly and effectively, particularly in a service-focused environment.
- Personalized Customer Service Excellence: Experience in providing personalized service to individuals, such as supporting seniors in a dining room setting, is highly valued for its emphasis on patience, attention to detail, and fostering positive interactions.
- Executed Comprehensive Due Diligence: Maintained compliance with health and safety standards, personalized service to accommodate specific needs, and consistently exceeded customer satisfaction benchmarks.
Business Owner
LYWR Events Inc
07.2024 - Current
- Continuous Learning: Highlighted by actively engaging in learning opportunities to enhance knowledge and improve interactions, reflecting adaptability and a growth mindset.
- Relationship Management: Developed and maintained relationships with clients, vendors, and entertainers to ensure seamless event execution and high customer satisfaction.
- Effective Communication and Conflict Resolution: Fostered positive client relationships through excellent communication and personalized customer service, resolving any issues swiftly to ensure a successful event.
- Team Collaboration with Multitasking and Organization: Delegated tasks and oversaw team performance to maintain high standards of service, while customizing events by managing logistics, budgeting, vendors, and entertainment. Applied strong organizational skills to prioritize tasks, meet timelines, and manage multiple event components simultaneously.
- Goal Setting and Accomplishment: Excelled in goal setting and achievement, with a proven track record of meeting both short-term and long-term business objectives while receiving consistent positive feedback and repeat business for outstanding customer service.
Front Desk Receptionist
Encore Auctions (Part-time)
12.2022 - 01.2024
- Customer-Centric Problem Solving and Sales: Offered tailored solutions and recommendations by understanding customer preferences and introducing relevant services offered by the organization.
- Effective Communication: Demonstrated by addressing customer concerns, clarifying procedures, and ensuring a seamless experience, showcasing the ability to convey information clearly and empathetically.
- Account Management and Customer Service: Managed client accounts by maintaining accurate records, assisting with payment processing, and resolving customer concerns promptly and empathetically while maintaining high service standards by ensuring compliance with organizational policies
Receptionist
Ramada by Wyndham
11.2021 - 12.2022
- Consistently achieved performance objectives by balancing quality customer service with productivity goals and maintaining a welcoming, professional front desk environment.
- Delivered exceptional customer service as the first point of contact for clients, handling inquiries with professionalism and providing personalized assistance to meet their needs.
- Personalized suggestions based on in-depth product knowledge increased customer loyalty and repeat business.
- Maintained superior average call handling times while continuously delivering excellent, client-centered service.
Data Analyst
Marketfeed
12.2019 - 03.2021
- Experienced data analyst with extensive experience possesses a track record delivering actionable insights and promoting data-driven decision making.
- Skilled in data visualization and creating meaningful dashboards and reports for stakeholders, with expertise in implementing data quality and validation processes to ensure accurate and reliable insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Highly skilled in analyzing patterns, trends, and anomalies to derive meaningful business insights and drive effective problem-solving.
Education
Business Finance
Fanshawe College of Applied Arts And Technology
London, None09-2024
BA in Economics
St. Paul's College
Kerala09-2020
Skills
- Data Analysis
- Excellent Communication Skills
- Adaptability
- Risk Management
- Efficiency & Productivity Improvement
- Leadership
- Financial Reporting
- Stock Market Trader
Languages
English
Native or Bilingual
Spanish
Elementary
Malayalam
Native or Bilingual
Interests
- Stock Market Investor
- Swing Trader
- Fitness
- Reading
- Baking
Timeline
Business Owner
LYWR Events Inc
07.2024 - Current
Dietary Server
Levante Living- Grandwood Park
03.2024 - Current
Front Desk Receptionist
Encore Auctions (Part-time)
12.2022 - 01.2024
Receptionist
Ramada by Wyndham
11.2021 - 12.2022
Data Analyst
Marketfeed
12.2019 - 03.2021
Business Finance
Fanshawe College of Applied Arts And Technology
BA in Economics
St. Paul's College
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