Anurag Wilson
Summary
Sales professional with a proven track record at canada moving, excelling in relationship building, strategy implementation, and consistently surpassing sales targets while delivering excellent customer service. Known for thriving in fast-paced environments, I bring strong communication skills, a solution-focused approach, and a commitment to ensuring client satisfaction and long-term loyalty. I have a natural drive to win and hit goals, always pushing myself to improve and adapt. Outside of my main role, I run a small side hustle selling various products through online marketplaces that im acquiring from local auctions—strengthening my knowledge of diverse products, pricing strategies, and customer behavior. As an avid reader, I’m always learning and exploring new ideas, which keeps me sharp and open-minded in both personal and professional growth.
Overview
4
4
years of professional experience
Work History
Outside Sales Representative
Canada Moving
04.2024 - Current
- Met and did cold call to potential customers to explain the awareness about the service and strategically pitched the sales by building the trust and relation with outstanding communication.
- Participated in weekly and daily sales meetings to discuss performance metrics, strategize on improvements, and to share best practices among colleagues.
- Given quotes upon customers footage reference from the Yembo AI app, took orders through phone, provided the date and time of moving with accurate and exceptional customer service. followed up on the deliveries and even took feedbacks after service.
- Maintained a record of closed sales, cold calling and future scheduling, appointments and did timely follow up with the scheduled calls with an exceptional interpersonal skill.
- Outperformed on targets, monthly goals and built a strong team relation to maintain an energetic work atmosphere to grow together.
- Strongly motivated to start my day for a better progress and for personal growth. Developed and implemented successful sales strategies to increase revenue in assigned territories.
Front Desk Receptionist
Encore Auctions
04.2023 - 06.2024
- Delivered exceptional customer service as the first point of contact for clients, handling inquiries with professionalism and providing personalized assistance to meet their needs.
- Being the first point of contact of the office helped me to enhance my communication and inter personal skills to an advanced level.
- Handled inbound and outbound call to foster effective communication, solving customer concerns regarding auction and services provided by the organization.
- Properly filed and monitored each accounts regarding to the book and feed them on google sheets. like returns and refunds from customers, damaged returns from customers, overdue payments and so on.
- Jumped onto pickup of auctioned items in time of rush hours to ensure a smooth workflow and to give the right customer service without making the customer to wait so long.
- Ensured all the payments are tracked and monitored in the way it has to be, even after pickup and payment, manually inputted the data of payments and pickup in the auction sheets to maintain and track the info for auditing for managers.
Customer Service Supervisor
Pita Pit Wellington
11.2021 - 04.2023
- Started as a part timer and after successful completion of training and learning all the protocols, i got the opportunity to join as a full time closer and then promoted as a supervisor.
- Showcased excellent customer service by tackling customer concerns with realistic solution and responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed inventory and trained staffs with company protocols and evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Fostered individual communication skills and built relationships with customer to maintain and to promote customer retention.
- Maintained proper cleaning protocols and sanitization to ensure the food we serve meets all the safety guidelines.
Education
Business Administration
Fanshawe College
London, ON04-2024
Commerce
SN Higher Secondary School
Kerala, India03-2018
Skills
- Motivated team player
- Goal oriented
- Sales closing
- Positive outlook
- High energy
- Strategy implementation
- Communication skill
- Relationship building
Books Read
- Atomic Habits by James Clear
- Way of the Wolf by Jordan Belfort
- Rich Dad Poor Dad by Robert Kiyosaki
- Rich Dad's Guide to Investing by Robert Kiyosaki
- Autobiography of a Yogi by Paramahansa Yogananda
- Secrets of Closing the Sale by Zig Ziglar
Timeline
Outside Sales Representative
Canada Moving
04.2024 - Current
Front Desk Receptionist
Encore Auctions
04.2023 - 06.2024
Customer Service Supervisor
Pita Pit Wellington
11.2021 - 04.2023
Business Administration
Fanshawe College
Commerce
SN Higher Secondary School
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