ANURAG SINGH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Auto Sales Representative Supervisor
PEEL CAR SALES
02.2023 - Current
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Managing companies Website, facebook, instagram and other social media accounts to boost the sales.
- Managing different tools like Dealerpull, Autoraptor, AutoCorp, and C.R.M to manage the sales.
Customer Service Agent
Air Canada
09.2022 - 01.2023
- Providing exceptional customer service by answering every call promptly, courteously, and professionally
- Ensuring customer satisfaction by providing timely resolutions to customer inquiries.
- Using Air Canada's in-house reservation system to make new flight reservations or modify existing bookings
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Identify and assess customers' needs to achieve satisfaction
- Ensure customers are satisfied with their purchases or service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Senior Process Associate
Genpact India Pvt. Ltd
08.2016 - 09.2020
- Key Deliverables
- Create and update the SOPs for the underwriting process as per the client requirements
- Issue final policies and send it to broker
- Prepare endorsement pdf and send it to broker
- Review supporting documents received from underwriters
- Amending final policies and endorsements as per agent requirements
- Revising the coverages and premium endorsements as per agentrequest
- Prepare SOD, EOD, and audit reports for client team on daily basis
- Helped team meet service level agreement targets by assisting with reviews and escalations
- Training new employees and helping them with their queries
- Dealing with clients to understand their requirements and provide the right solutions to them on atimely basis
- Developed options and implemented solutions to resolve complex process issues.
Education
Graduate Certificate - Human Resource Management
Conestoga College Ontario College
12.2021
Graduate Certificate - Global Business Management
Canadore College Ontario College
04.2021
BBA - BACHELORS OF BUSINESS ADMINISTRATION
Chandra Prabhu Jain College of HigherStudiesGGSIPU
06.2016
Skills
- SLA accomplishment
- Time management
- Coordination
- Report analysis
- Written communication
- Process improvement
- Task prioritization
- Having a good knowledge of MS Word, MS Excel, Outlook, and MS PowerPoint and familiar with all Formulas in Excel like Vlookup, Hlookup, pivot etc
- Sales Pitching
- Sales Intelligence
- Calm and Professional Under Pressure
- Problem-Solving Ability
Certification
- Certified Digital Marketer
- Licensed OMVIC Salesperson
- Certified Contact Center Representative, AIR CANADA
AWARDS
- 3 times Awarded with Bronze award at Genpact
- 1 time Awarded with Silver Award at Genpact
- 7 times Awarded with Spot/monthly award at Genpact
Timeline
Auto Sales Representative Supervisor
PEEL CAR SALES
02.2023 - Current
Customer Service Agent
Air Canada
09.2022 - 01.2023
Senior Process Associate
Genpact India Pvt. Ltd
08.2016 - 09.2020
Graduate Certificate - Human Resource Management
Conestoga College Ontario College
Graduate Certificate - Global Business Management
Canadore College Ontario College
BBA - BACHELORS OF BUSINESS ADMINISTRATION
Chandra Prabhu Jain College of HigherStudiesGGSIPU
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